Amount resolved within one month(USD)
$346,975
Number of People Resolved
14,835
JISHINIZUIMEI
My account balance was transferred out without any reason.
The balance of $6,158.28 in my account number 855631 was transferred out by someone without any reason. The platform did not send me any information nor did they conduct any review before transferring it to someone else. I hope the platform can help me recover my funds and bring the person who transferred them out to justice.
GTCFX
YINXIN
Serious slippage on NCE. Everyone, be careful.
I used the NCE platform, and it is different from the market data. The spread is huge and the slippage is serious. I hope everyone will not use this kind of offshore platform. NCE used to be a black platform, and it is still the same now, laundering money.
NCE
XINGHUO3825
Terrible
One up order and one down order, slippage caused liquidation. Don't you give an explanation? Who would open an account and deposit money on your platform?
Exness
QIANCHENGSHIJIN602
Unable to withdraw funds
I made a profit of US$7,000 from trading on the GFS platform last month. Now my trading account was suddenly frozen without notifying me. I still have orders in my trading account. The account is frozen and I am unable to close my position. The fund backend has also been frozen, and now even the principal is not allowed to be withdrawn. This platform is hereby exposed as a fraud group. Everyone, be careful not to be defrauded of our hard-earned money by GFS in the name of foreign exchange transactions. The GFS platform only allows customers to lose money. It is a platform that does not allow withdrawals and even takes away the principal. Please stay away from this fraudulent platform.
GFS
WUDAO80675
Exness liquidated my positions even though I had sufficient margin in my account, and it automatically placed reverse orders for me.
They forced a liquidation despite having sufficient margin and also automatically placed reverse orders. The customer service has not been responsive properly and they refuse to refund the money to the clients.
Exness
YQ87770
Severe Slippage
The stop-loss is far from the actual market price, and the platform has not provided any explanation.
KCM Trade
Zack426
I am unable to close positions or make deposits and withdrawals on Exness.
I have traded on the Exness platform and recommended dozens of friends to trade on your platform, with total losses exceeding one hundred thousand US dollars. I have never earned a penny myself; I purely introduced customers. Now, under the premise of significant losses by customers, the platform has maliciously implemented risk control measures, slippage, prohibited transfers, restricted deposits and withdrawals, closed quotes, and banned setting stop-loss and take-profit orders. These malicious operations have led to extreme dissatisfaction among many customers, and no one has come forward to negotiate or handle these issues. Several customers are now preparing to jointly file a legal case. Everyone knows your platform operates purely on positions and is a betting exchange; there's no need to be so harsh on customers. Customers uniting to file a case and spreading complaints everywhere severely damages the platform's reputation and causes me a lot of trouble. I hope someone will come forward to handle this properly. If the platform finds an issue with the customer's trading method, it should expel the customer rather than causing significant losses through malicious operations. Recently, three special areas with account numbers 85151875, 85151911, and 9398031 have deposited over thirteen thousand US dollars combined. Due to trading restrictions imposed in recent days, deposits were unsuccessful, transfers were restricted, and slippage occurred. Additionally, both payment channels—Mypay and Chippay—experienced two consecutive hours without processing deposit orders. Moreover, contacting customer service from midnight nearly until noon resulted in sixteen unanswered calls, leading to my personal loss of over seven thousand US dollars. Many customers are involved; I hope the platform will handle this properly. Please address this issue promptly and contact me once these individuals are dealt with appropriately.
Exness
HUAGEJUANJUAN⭕️
Unable to withdraw money (the service provider requires a deposit)
After paying the dividend on December 7, the cash withdrawal was refused. On December 8, the cash withdrawal was refused. It was said that the capital account was frozen (the reason was suspected of involving money laundering). The corresponding deposit was immediately withdrawn from the account. The second supervisory bureau investigation confirmed that the account was empty. Money laundering activities can be withdrawn (about 1-3 months). Yesterday, December 20, AdenMarkets Doo Manager Lin said that cash withdrawals can be made. The capital account confirmed that there is no money laundering activity involved (now a deposit of 15% is required. It can be withdrawn. Do you know why even if you restore your account, you still need to pay a deposit before you can withdraw it?
Aden Markets DOO
RUYADEWUKONG
The price was not reached, but the position was liquidated.
The GBP short order price did not reach 1.2528. The data at 8:30 at that time had little impact. He said that based on the market data, the spreads were enlarged and reached the 20% position closing position. I did not accept it.
XM
BIYINGDAREN
Profit is not allowed to be withdrawn.
I have two accounts on the XM platform, 68209363 and 68371734, with a total profit of about 10,000 US dollars. I haven't been able to withdraw, and the official hasn't responded to the email. Other losing accounts are fine. Once profits are made, withdrawals will not be made for various reasons. It is an unscrupulous platform that deceives domestic investors. I hope the media will come forward to solve it as soon as possible.
XM
TIANZHEN115
The withdrawal did not arrive in my account for three days.
The withdrawal requested last Friday has not yet arrived. Now the account cannot be traded. I have been unable to trade since I woke up in the morning. I cannot log in to the account. When I contacted the manager, he did not reply to me.
Doo Prime
Harmon
Funds are frozen and cannot be withdrawn
I shorted USDJYP on February 14th. During the downward trend, I wanted to hold the position for two more days, but after being unable to connect to the server for half a day, I closed the position on my mobile phone on the 15th. On February 16, I received an email notification saying that overnight fees were waived for abuse and that I would not be able to withdraw money that night. On February 20, the platform adjusted itself and said it would start charging overnight fees. I contacted customer service on February 21st and said that a total of more than 7,000 US dollars including all fees for previous transactions would be deducted. I also want to report on the issue of server disconnection.
Doo Prime
FX1644175842
Doo Prime does not give out withdrawals.
Doo Prime's imam system calculation is correct, but Doo Prime's manual calculation is very unreasonable. The sub-account enters the main account of the imam group to trade. Now the main account is liquidated, and the sub-accounts bear the risks brought by the main account. Some accounts are liquidated and have negative balances, some accounts still have balances, and some accounts are still profitable. This is sufficient to reflect the risks and benefits associated with each account's transactions. Each account has a clear profit and loss ratio. There is no problem with imam system accounting. The problem is that the Depu platform artificially operates the backend and customer funds, allowing customers with rich accounts to compensate customers whose positions were liquidated. This is an illegal act.
Doo Prime
C177
The Doo Prime MT4's quoting system is unstable!! It does not match the actual candlestick trends at all!! Who would dare to use it in the future?!
Trades that should have been profitable ended up in losses. I demand compensation for these losses, please respond as soon as possible!!! On June 4, 2024, 10:17 p.m. to 10:22 p.m. Beijing time, within five minutes, I manually placed 5 trading orders, all on XAUUSD. During this period, the closing prices were completely different from the actual candlestick trend prices at that time, resulting in very serious closing anomalies that turned what should have been profitable trades into losses. Since then, I have been unable to contact official customer service and am demanding compensation for the losses…
Doo Prime
FX1358088806
Unable to withdraw after approval
After the withdrawal was approved, it never arrived, so I emailed to inquire. I was asked to log in to the client to check the reason, but my trading account was disabled and I couldn't log in.
Doo Prime
LIUYONGHONG~GFH7687
Unable to withdraw funds
Unable to withdraw money, please return my principal. Orfinex is a big scam company.
Orfinex
FX1177796059
Lagging in NFP
It couldn't move a little on the NFP market. Rubbish platform!
Doo Prime
WANGSHIRUFENG4124
No withdrawals will be made if profits are made
ETO will not withdraw money when it makes a profit, saying that I am operating illegally. The salesperson told me that the platform said that my two accounts were used for hedging and arbitrage. What is this called hedging arbitrage? If I lose money, my order is normal. If I make money, I will be said to have violated the rules.
ETO Markets
XIAOMINGBUXIAO
Unable to withdraw funds
The platform is too shameless. It uses the account opening bonus to fraudulently open an account. It does not allow withdrawals after profits are made. Everyone in our group was refused to withdraw money for the same reason.
DLSM
SUIYUE1922
ETO only allows you to lose money, not make money
The ETO platform only allows customers to lose money and not make money. Making money is a violation of regulations. And the quotation is different from other platforms. It is completely Ponzi scheme, manually changing the candlestick line.
ETO Markets
$346,975
Amount resolved within one month(USD)
$63,533,516
Accumulative Amount Resolved(USD)
14,835
Number of People Resolved
35 day/case
Processing Speed