Amount resolved within one month(CNY)
¥2,217,088
Number of People Resolved
14,916
2023247
TMGM refuses withdrawal. Account has 12,000 USD. Withdrawal of 3,000 USD is stuck!
TMGM refuses withdrawal. Account has 12,000 USD. Withdrawal of 3,000 USD has been stuck for many days! My TMGM MT4 account ID is 2023247. I submitted a withdrawal request of 1,000 USD on the TMGM platform. The withdrawal request was submitted on September 15. The platform's published rules state that the USD withdrawal review processing time is 24 hours. However, after submission, the order has been stuck in the pending review status. Later, the account manager told me to cancel the withdrawal and re-submit. However, the re-submitted withdrawal of 3,000 USD is also stuck in the pending review status! My account has long completed all real-name verification. Past withdrawals have all been processed normally and arrived successfully. The account trading operations are compliant, with no violations. I have sent multiple emails to contact TMGM official customer service for follow-up. I have not received any approval notification email, nor has the funds arrived. Customer service only informed me that the background is investigating, unable to clearly state the specific reason for the funds being held, and did not give a clear completion time. This constitutes an indefinite delay of withdrawal. Requests: 1. Complete the full withdrawal of this 3,000 USD order as soon as possible, and arrange for the funds to be transferred to my receiving account. 2. Provide a written explanation of the detailed reasons why this withdrawal application was held up and stuck in the review process.
TMGM
FX1014971572
Withdrawal is stuck, claims it's black money
Platform shows withdrawal completed, but funds are stuck at intermediary institution for investigation. Says it's problematic funds, currently unknown when the funds will be unfrozen. Platform claims to have sent the money, but cannot guarantee when it will arrive. Keeps passing the buck
GTCFX
人间慢行者
The platform refuses to process my withdrawal.
I made deposits on August 10 in the amount of 500, August 11 in the amount of 6000, and August 13 in the amount of 6600. My total deposit amounted to 13100, and my total loss was 2586.12. The platform stated that I was eligible for a 20% compensation quota, and I claimed 2499 accordingly. However, the platform went back on its word when I requested a withdrawal. It alleged that I had improperly claimed the compensation quota and refused to process my withdrawal. Not only did it intend to deduct the compensation amount of 2499, but it also withheld all funds in my account. My withdrawal application has remained under review with no payment executed. I have attempted to resolve this matter through negotiation with the platform and its senior management, but no resolution has been reached.
IEXS
FX3221934123
TMGM system freeze unable to close position, no compensation.
TMGM system freeze prevented me from closing positions. Caused me a loss of $2046.88. I submitted screen recordings of the freeze and order screenshots to the official team, and TMGM confirmed that the loss was caused by the system freeze. Initially they said they would reply within 3 business days, but then countless business days passed, and now it's been two months, still no full compensation. They keep delaying and not handling it, no reply, the platform keeps shirking responsibility, breaking promises, and has no credibility at all. Hope to get compensation as soon as possible. Since they admitted that the loss was caused by the system freeze, why are they still shirking and not giving full compensation? TMGM platform is too shady, don't be fooled.
TMGM
胡伟庚
PGMarkets prohibits withdrawal
Serious complaint against PGMarkets. Jinshi is a scam platform, a Ponzi scheme. They are blocking withdrawals and not returning the principal. My account is even in a trading loss state. Previously, they blocked withdrawals. Now they say they need to cooperate with some KYC review, which will take 3 months. Only after 3 months can they arrange the review gradually, meaning that even after 3 months, withdrawal may not be possible. They find various excuses to block. Where would any legitimate broker freeze funds when the client's account principal is in loss? The so-called compensation activity is just a trick. The broker itself caused losses due to regulatory issues, which led to being exploited, and then they freeze other clients' funds. They also force us to only withdraw profits from the copy trading with Yuanqi Asset Management. Unfair terms. I have many records. Please, platform, pay attention and uphold justice.
PGMarkets
FX3831620876
Malicious slippage, no compensation, and the customer manager is also being unreasonable
Malicious slippage, still no compensation, and the customer manager, also being unreasonable
TMGM
FX2366626576
Unauthorized change of receiving address, withdrawal blocked
TMGM withdrawal, backend changed my receiving address without authorization
TMGM
順
Withdrawal
I made two withdrawals, but neither was processed; it's been over half a month
PGMarkets
FX3339717911
Normal withdrawal not credited
I opened a real trading account with PGMarkets金时, and have been trading diligently and in compliance. Recently, I made a normal withdrawal, but the platform refused to release the funds. My withdrawal on July 16 was rejected, and on July 24 I withdrew again, but the funds still have not arrived. Customer service also fails to resolve the issue and keeps making excuses.
PGMarkets
FX2834036710
Delayed slippage
I deposited funds on July 6th and started trading. All my orders were held for more than 5 minutes, some for 2 hours, and some for 10 hours. It was all manual trading. After losing $4000, I discovered that closing positions was delayed due to slippage, and my withdrawal was constantly being delayed. As of August 6th, my withdrawal was still stuck.
PGMarkets
A小蚂蚁
Slippage
I’ve been using this platform for a long time, but I don’t agree with the way the spread and slippage caused my stop-loss to trigger this time. At the time, neither their platform nor any other platform showed the price reaching 4441. Even if you add the spread and slippage, my stop-loss was set at 4397—so how did I end up with a loss at 4441? I was monitoring the market the entire day, and there were no gaps, slippage, or widening spreads. At the same time, the same situation did not occur on my other trading platform. When I asked the broker, they explained it away as slippage, gaps, and spreads. But none of these actually happened in live trading—are these big platforms just trying to fleece us? Here are screenshots of the two trading screens from that day:
IC
FX1180539780
tmgm serious failure
1 lot long order stop loss level was 4429.06, actual stop loss level was 4427.49, slippage $157, 1 lot short order pending order price was 4413.96, because the long order slippage caused the short order not to be triggered, it dropped to 4382.34, loss $3162, total loss $3319.
TMGM
FX2226618194
My stop-loss order in the July 14th trade was set at 4035.
I set a stop-loss at 4035 in my trade on July 14th, but your platform triggered a stop-loss at 4063.55, resulting in an additional loss of $300. This is your platform's fault, and I demand a refund of the $300 loss. Otherwise, I will continue to file complaints! My account: w****@163.com, trading account used: 300*****
TMGM
华仔2518
I withdrew 2000, and it hasn't been processed for several days. Now I can't even log in anymore.
They tricked me into depositing money with promises of compensation, but then they stopped allowing me to withdraw my funds altogether. It was all a scam. Now I can't even log into my account anymore.
ZIFI Markets Ltd
dark star
Not allowing withdrawal
The platform has repeatedly refused my withdrawal requests. When I contacted customer service, they explained that the bank refused payment because the name did not match. I contacted customer service many times and provided all my ID card and bank card information, which was completely error-free. However, customer service kept telling me to wait. I applied for withdrawals many times in succession but was never allowed to withdraw the funds. Contacting customer service always made me wait. On the surface, the platform seems fine, but in reality they definitely find various excuses not to allow withdrawals.
FXTM
FX1790205468
Hope to get back the defrauded funds
The money was scammed away under the name of this company, why is no one in charge, I opened an account and deposited US dollars, but in the end they refused to let me withdraw
EBC FINANCIAL GROUP
必赢达人
Normal profits are not allowed to be withdrawn
There were no problems with the trading orders. The account showed a profit, and then the platform claimed it was a violation and refused to pay the profit.
OTSO Markets
FX1590357468
Platform cancelled account and froze 7,000 US dollars
The account was cancelled without prior warning or notice, and the account was directly banned with 7,000 US dollars
TMGM
FX2971604592
When will it be credited
The withdrawal card has not been credited within 2.3 days, may I ask what is the situation.
PGMarkets
FX3217826098
It did not give back either the profit or the principal.
I opened an account with TMGM in April of this year and made a profit of one or two thousand US dollars. As of today, all profits have been deducted from my account, claiming I violated trading rules. They've been constantly asking me to provide various documents, which I've uploaded as required by the platform. However, I still haven't received my principal, and the platform has also blocked me from logging in.
TMGM
¥2,217,088
Amount resolved within one month(CNY)
¥374,801,749
Accumulative Amount Resolved(CNY)
14,916
Number of People Resolved
42 day/case
Processing Speed