GFSReply

2024-12-30 11:52

Hong Kong China

Reply

Dear customer, thank you for reaching out to us and providing feedback regarding the issues you encountered during the withdrawal process on our platform. We greatly value your input and would like to take this opportunity to explain the situation in detail. Recently, due to changes in market regulatory policies and compliance requirements, we have fully suspended USDT deposits, withdrawals, and related services. This decision is made with the consideration of platform compliance and the security of user assets, and it is not aimed at any individual user or intended to create barriers. After the suspension of USDT services, we clearly notified all users through platform announcements and other channels that direct USDT withdrawals are no longer supported. However, we understand that some customers still wish to withdraw using USDT. From a customer service perspective, we have partnered with third-party providers to offer external exchange services for users who prefer to withdraw in USDT. The service process is as follows: When a user requests a withdrawal, the platform will first complete the payout according to the real-time fiat exchange rate (e.g., MYR). The third-party provider will then convert the fiat currency into USDT and transfer it to the user's designated account. Due to the involvement of market exchange rate fluctuations and third-party fees, the actual amount received may differ from the market rate. In your case, due to volatility in the USDT market and fees from the provider, your withdrawal experience has not been satisfactory, for which we sincerely apologize. Please understand that the exchange rate differences and fees in this process are determined by the external market, and the platform itself does not charge any additional fees or hidden deductions. We recommend that you choose supported fiat currencies or other major cryptocurrencies for future withdrawals to avoid unnecessary exchange rate differences and additional fees. Additionally, we will continue to optimize our service processes to provide you with a more convenient and high-quality trading experience. If you have any further questions regarding this issue or need additional assistance, please feel free to contact our customer support team. We are dedicated to serving you. Thank you once again for your understanding and support! Sincerely, GFS Customer Service Team

jpn225Start Mediation

2024-12-24 18:19

Malaysia

Start Mediation

😡Never trust this scam platform! It’s extremely dishonest and deceitful! I deposited using USDT TRC20, and when I tried to withdraw, they initially claimed there would be a 1% fee, which I reluctantly accepted. However, they suddenly disabled USDT withdrawals and forced me to use other currency exchange rates, which had an outrageous and unacceptable 7.6% difference from the market rate! Even when I insisted on withdrawing in USDT, the hidden costs still amounted to a shocking 5% rate discrepancy! This platform is clearly robbing users with hidden charges and unethical practices! Their service and experience are beyond disgusting, and they’ve left me furious. Stay away from this scam platform and warn others to avoid falling into their trap!😡😡😡😡 Here is the evidence: I deposited 10,000 USD using USDT TRC20. At the time of withdrawal, I had 7,048.83 USD left, which was converted to MYR at 29,464.11. The exchange rate that day was 4.524, resulting in a 7.6% difference!