2025-01-08 22:41
China
My account was blocked from normal trading and my profits were deducted.
[Mediating Parties]
XM XM
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥4,080(CNY)

[Time]

36 day 15 hour

2025-02-14 14:22
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2025-01-15 14:13
Cyprus

Reply

Dear customer, first of all, thank you for choosing XM and for your support! Regarding the complaint about your account 63694304, we have verified that the platform replied via email on January 7, 2025. For the final response, please refer to the content of that email. Once again, thank you for your understanding and support of XM!

2025-01-09 14:51
Hong Kong China Hong Kong China

Contact Broker

2025-01-09 13:39
Hong Kong China Hong Kong China

Verified

2025-01-08 22:41
Hong Kong China Hong Kong China

Start Mediation

My account was blocked during normal trading, and my profits were deducted. I hope to have my profits returned. Deducting profits is a wrong decision.

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