2025-01-13 19:09
China
Malicious deduction of profits
[Mediating Parties]
XM XM
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥3,771(CNY)

[Time]

33 day 18 hour

2025-02-16 13:52
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2025-01-17 13:51
Cyprus

Reply

Dear Customer, thank you for choosing XM and for your support! Regarding your complaint about account 6166064, we have promptly conducted feedback verification. After careful communication and verification with the relevant departments, we regret to inform you that we are unable to change the related decision regarding your account. Please refer to the important notification email sent on January 13, 2025, for further details. Once again, we appreciate your understanding and support for XM! Best regards.

2025-01-14 16:50
Hong Kong China Hong Kong China

Contact Broker

2025-01-14 14:06
Hong Kong China Hong Kong China

Verified

2025-01-13 19:09
Hong Kong China Hong Kong China

Start Mediation

Recharged 500, profit 562u, applied for withdrawal not given, found excuses to deduct profit and only gave principal first time playing today introduced by a friend can only lose but not win?

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