しゃせいにんXIEZHENGREN
Taiwan, ChinaOthers
compensation
¥219,582,000(CNY)
32 day 23 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
MitradeReply
Reply
Thank you for your valuable feedback. On the evening of December 19, the client encountered a system failure during the transaction process. In response, we took immediate measures and ensured that the issue was resolved within 10 minutes. As of now, we have eliminated any impact the system failure may have caused to the client. All transactions and deposits/withdrawals are functioning normally. If you have any questions regarding their account or other matters, please feel free to contact our customer service team, and we will be happy to assist. We sincerely apologize again and appreciate your understanding and support.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
しゃせいにんXIEZHENGRENStart Mediation
Taiwan, ChinaStart Mediation
Today, after MITRADE platform mistakenly mispriced the price and I profited, they locked my account saying they need to investigate. During the investigation, they withdrew my profit amount back to their company. Just one sentence 'sorry' and that's it? They can use my account to withdraw funds? Player and referee?
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