FX1044833306
Unable to Withdraw
Withdrawal
¥6,704(CNY)
35 day 20 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
XMReply
Reply
Dear Valued Client, thank you for choosing XM and for your support! Regarding the issue you raised with your account 63671945, we have promptly referred it to the relevant department for verification and investigation. After multiple verifications and communications, we regret to inform you that the relevant department cannot change their decision. We kindly ask you to refer to the important notification email dated December 5, 2024. Once again, thank you for your understanding and support of XM!
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
FX1044833306Start Mediation
Hong Kong ChinaStart Mediation
I opened an account on XM platform to trade, account number 63671945. I intended to invest peacefully, but the platform falsely accused me of some inexplicable "arbitrage activity" concerning my operations. As a result, they closed my account, cleared my trading history, restricted my login to MT5 and the official website platform, and also deducted all the profits generated from my trading. I cannot tolerate such unfair treatment! If you do not give me a reasonable explanation, I will complain to all regulatory platforms about your misconduct!
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
