2026-06-19 14:29
China
Unable to withdraw funds
[Mediating Parties]
GTCFX GTCFX
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥6,370(CNY)

[Time]

37day2hour

2026-07-26 17:04
Hong Kong China Hong Kong China
2026-06-26 16:38
United Arab Emirates

Reply

31588*****@qq.com,该客户注册时的填写KYC信息有2处格式错误,姓“阿卜来提”多了一个空格,名“阿卜杜克尤木·”用的不是·而是小数点. 目前已修改正确,只要客户设备那边的输入法也输入相同格式的姓名,就能正常通过系统信息核对

2026-06-19 14:43
Hong Kong China Hong Kong China

Supplemental Materials

这个信息也无法修改,你让我则么办,发工单也解决不了

2026-06-22 16:29
Hong Kong China Hong Kong China

Contact Broker

2026-06-22 13:58
Hong Kong China Hong Kong China

Verified

2026-06-19 14:29
Hong Kong China Hong Kong China

Start Mediation

There are over nine hundred US dollars in my account. Now when I want to withdraw, they won't allow it, saying I can only withdraw 100 US dollars from it, claiming the name is inconsistent. I used a digital currency address. Is he fucking kidding? Previously withdrawals worked fine, but now they won't allow it, saying only the 100 US dollars inside can be processed.

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