2026-06-10 14:06
China
Deduct my profits
[Mediating Parties]
Ultima Ultima
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥134,553(CNY)

[Time]

46 day 2 hour

2026-07-26 17:04
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2026-06-26 16:36
United Kingdom

Reply

已发给市场部处理

2026-06-10 16:38
Hong Kong China Hong Kong China

Contact Broker

2026-06-10 14:15
Hong Kong China Hong Kong China

Verified

2026-06-10 14:06
Hong Kong China Hong Kong China

Start Mediation

On the same day, I deposited funds into two accounts and traded up and down at the same time. The profitable account had its profits deducted. Account 29505515 lost 9771.26 USD, and account 29505483 profited 9517.96. That same day, the withdrawal from the profitable account was rejected. The next day, my profit amount was deducted, saying that I violated their trading conditions.

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