ExnessReply

2026-07-03 14:27

Cyprus

Reply

您好，关于您的问题可以将您的具体情况与平台24小时客服联系，您也可以使用注册邮箱发送至support@exness.com官方客服邮箱（提供交易账号+订单号，请确保是正确邮箱，）。若您已经与我们官方客服有过沟通，请依旧回复邮件或咨询官网在线24小时客服。谢谢.

FX3630922610Supplemental Materials

2026-06-28 14:35

Hong Kong China

Supplemental Materials

EX至今无人对接处理，我已向塞浦路斯金融申诉专员提交正式纠纷投诉。

FX3630922610Start Mediation

2026-06-22 23:04

Hong Kong China

Start Mediation

I registered an account (account number: 59758847) on the EXNESS platform in 2024, with a total deposit of 13,000 USD. Since the end of 2025, I have contacted the platform's customer service multiple times to submit large withdrawal requests. In January 2026, only one payment of 1,003 USD was successfully received; the withdrawal requests for the remaining funds have been long delayed, and I am still unable to withdraw normally. During the six-month-long process of communication and rights protection, customer service repeatedly responded perfunctorily, making continuous excuses such as account archiving and backend technical failures. On June 9, 2026, customer service gave a clear response, stating that the platform had opened a batch payment channel and promised to complete the disbursement of the remaining funds within one week. As of now, I have not received any transfer, and the platform's promise has not been fulfilled. During this period, I repeatedly applied to customer service for access to account principal, profits, deduction details, and withdrawal progress documents. The platform has deliberately evaded by citing system upgrades, refusing to provide relevant evidence, and the information is extremely opaque. Due to the platform's long-term malicious delay in disbursement, my funds have been held up for as long as half a year, causing serious exchange rate differential losses: in early January 2026, the withdrawal exchange rate was 1 USD ≈ 6.99 RMB, while the current rate is only 1 USD ≈ 6.77 RMB. Because of the platform's malicious delay in settlement, the same amount of USD exchanged into RMB has significantly depreciated, resulting in actual exchange losses. This additional economic loss is entirely caused by the platform's breach of contract and inaction. Currently, my rights protection cycle has lasted six months, and I have only received a small amount of repayment. Most of the principal has been unjustly held by the platform, causing damage to my personal property rights and interests. My demands: 1. Request EXNESS platform to expedite processing of the remaining withdrawal applications and arrange full transfer according to the current account balance; 2. Provide me with a complete written statement of account principal, profits, and all deductions; 3. Provide a formal and reasonable explanation for the repeated false disbursement promises; 4. Compensate me for the exchange loss caused by the platform's long-term delay in payment and the decline in exchange rate. I have fully preserved all supporting materials including deposit records, customer service chat logs, screenshots of official promises, withdrawal application records, and exchange rate comparison screenshots. I earnestly request the platform to intervene and mediate, urging the merchant to fulfill its payment obligations and compensate for my reasonable losses.