TMGMReply

2026-07-03 14:32

Australia

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尊敬的客户您好，经核查，客户最后一次修改挂单时间为 2026-05-27 09:27:33，订单修改为 Sell Stop 5.20 lots XAUUSD 4482.00。根据报价记录，价格由 4482.19 下跌至 4481.78，已触发客户设置的挂单价格。 订单触发后，系统将交易指令发送至流动性提供商进行撮合，并以当时市场第一个可成交价格执行，最终成交价为 4479.6。 需要说明的是，止损/止盈、挂单及市价单在触发后，均会按照市场实际可成交价格执行。如指令到达市场时价格已发生变化，最终成交价格可能优于或差于客户设置价格，即产生滑点。行情波动越剧烈，滑点越明显且不可避免。 同时，由于该订单手数较大，而真实外汇市场报价为多层级量价报价，不同价格层级对应不同可成交数量。订单可能会被分拆至不同价格层级撮合成交，因此最终显示的成交价为不同成交价格及数量的加权平均价，可能超出图表显示范围。 综上，本次滑点由市场行情波动及流动性撮合机制导致。如您有进一步问题，请联系您的客户经理或 TMGM 官网客服：support@tmgm.com 谢谢

FX2707683021Start Mediation

2026-06-11 22:54

Hong Kong China

Start Mediation

I, Zhang Jie, account number 4005563, ID card 420984198408065619, phone 18062697744 On May 27, 2026, I had an order (Order ID 75312971). I was planning to hedge, with a short order of 5.2 lots at an entry price of 4482, but it slipped to 4479.6 before being filled. The market fluctuations were not significant at the time, yet the slippage caused my base position to be wiped out, eventually leading to a forced liquidation. My request is that the company should compensate for this order, so as to treat us long-time customers fairly. Attached below are the relevant order number and logs