Amount resolved within one month(CNY)
¥2,550,136
Number of People Resolved
15,401
FX2461264462
After openning account and making profit at GMI, the withdrawal is locked in the electronic wallet and cannot withdarw. The platform does not solve it for a long time. It has been a month.
After openning account and making profit at GMI, the withdrawal is locked in the electronic wallet and cannot withdarw. The platform does not solve it for a long time. It has been a month.
GMI
FX5014177812
Deduct profits after earnings.
On March 27, 2024, I deposited funds into HTFX trading. Due to disadvantageous technical and news factors, I shorted the Nikkei stock index and successfully made a profit, intending to withdraw the next day. However, when I requested a withdrawal, I received an email from the platform claiming that I had violated trading regulations and would have my profits deducted. I was perplexed, I traded properly and merely made a profit because I predicted the market direction correctly, and now this is considered a violation? They even accused me of opening multiple accounts under different names to abuse multiple accounts. This is absurd. So, if other traders also profit from the same products, it means we're colluding and violating rules? This is utterly ridiculous! So, they're basically saying traders are not allowed to make profits! If you profit, you're part of a scheme and you're violating rules! They even accused me of hedging, which is absolutely unfounded. After some back and forth, the platform insisted on only returning my principal and deducting all profits. I thought I'd better get my principal back first. After retrieving my principal, I plan to report this to the media and reveal how this platform operates, to prevent other traders from being deceived!
HTFX
FX3388241711
I have applied for a withdrawal on the IEXS platform for 2 weeks, but the withdrawal is not being processed.
Without any reason, they make excuses saying there are many withdrawals in the queue and do not process the withdrawal. Please see the attached screenshot for details. I request the platform to process the withdrawal as soon as possible.
IEXS
Serendipity88888
Deception and uncertainty.
This platform is a scam, everyone needs to be careful. If any MIBs or clients are considering investing, they should certainly avoid this platform. Their advisors promise funds management through robots, claiming that if the account drops by 10%, the robot will stop trading, but this is not the case.
Wdemoo（test）
FX2154803352
Withdrawal shows as successful but the money never arrives in the account
Withdrawal shows as successful but the money never arrives in the account, customer service is unresponsive, it takes a long time to get a reply, I don't know what the platform is trying to do, I haven't even made any profit, they won't even let me withdraw my principal capital
GTCFX
SHANSHUIYOUXIANGFENGAA
Withdrawal has been pending for many days, still not processed, over half a month already
Trading account: 69500**** Withdrawal pending over half a month, still not processed. Always saying it's still under review
ATFX
YIMING
XM is a scam, so you can't trade with it
At 8:15 p.m. on June 1st, the one-minute candlestick chart of the gold price reached a maximum of 1965.63, and it fell to around 1958 within 11 minutes. I made two short gold orders, and the prices were 1966.9 and 1966.32 respectively. Normally, my order was profitable, but suddenly it was stuck at 8.15 am, and it recovered after about a minute. I thought my account should be profitable because I set the short order for a little profit in advance. However, the orders was taken deliberately, and I was shocked. Immediately, I asked the customer service of the platform for an explanation. At first, they said that the spread was expanded several times when the market fluctuated greatly. I said that the spread of gold was usually 1.2 points, but the spread of my order was around twenty to thirty points. The price did not fluctuate at all, and it fell directly, so this reason did not make sense at all. Then, they changed their explanation, saying that they took a selling order mode and the market gapped or something. You can check and see, is the fall of gold a gap last night at 8.15? It’s really funny. This platform is definitely a scam, and their practice is really disgusting. XM is a scam, so you can't trade with it.
XM
FX3838841429
Unable to issue gold card during anti money laundering review
I have been losing for several years and suddenly made a big profit from gold and silver trading. I want to withdraw money and suddenly request anti money laundering review. No problem, I have submitted the tax invoice, passport, bank statements, and even my own loan documents. But he suddenly replied to me today: the submitted documents are not sufficient to prove the source of your wealth, as they do not show any realized withdrawal profits that can be used for evaluation. I really don't know what else to submit to them. I feel like they don't really want me to withdraw money. Today, I finally provided more tax bills and credit card statements, and also calculated several years of income and the money deposited into ICM for them to see, proving that my income is more than what I deposited, and I did not calculate the part I proposed. If this doesn't work, I don't know what else to do except file a complaint with a regulatory agency. It's been a week and the account team hasn't been very responsive.
IC Markets Global
FX2426862867
Cancel profit 629.54$
XM canceled my profit without a clear reason, only sending a suspicious email and then deleting the balance.
XM
PINGGUOZUJI（XIANSHANGBANLI）
No withdrawal
Blocked my account from logging in, Deposits accepted but withdrawals denied.
EC markets
FX2517195977
BIG SCAM - UNABLE TO WITHDRAW MY PROFIT
I submit this formal complaint against VT Markets and its Introducing Broker, Mr. Safwan Bin Hasan, for unlawful denial of withdrawal and unfair trade practices. Evidence including emails, live chats, MT5 statements, and call/chat screenshots is attached. I met Mr. Safwan Bin Hasan at Money Expo, Mumbai, where he acted as an authorized IB of VT Markets. I traded under his IB reference. Losses of about USD 4,000 were accepted without objection. Only after profit and a withdrawal request did VT Markets allege external hedging without proof. Mr. Safwan later claimed the funds were with him but refused release after I contacted VT Markets directly. I seek immediate payment, written proof, and investigation. I reserve legal rights.
VT Markets
FX3461367742
unable to withdraw profits
I am a Malaysian client of VT Markets. I submitted a withdrawal request for my trading profits on [date]. My account is fully verified and I have not accepted any bonus. The withdrawal has not been processed, and support has not clearly cited any clause in the Terms & Conditions explaining the delay. I am posting here to seek clarification and resolution. and my ib rebate also cannot be withdraw.
VT Markets
WANGWEI
My added bank card receiving account has not been approved yet.
It has been two days since I added it, and my review has not been processed. The account manager hasn't contacted me at all.
RockGlobal
FX2205831760
They deduct an amount without reason, customer service is terrible
They deducted an amount from me without notifying me, I contacted customer service, they'll send you the answer in a picture, look look they say
vantage
skyfall
January 29, 2026: Gold prices plummeted, causing the MT5 platform on iOS to freeze.
This prevented me from closing profitable positions, resulting in a margin call. Upon logging into the XM website, I found no margin call-related orders listed in the trading notifications. I have submitted the MT5 logs to customer service. Total loss: 1,236.31 USD. Customer service responded stating three orders lacked timestamps, but these three orders do not exist on my end. Compensation negotiations are ongoing.
XM
FX1275037472
If you don't make a withdrawal for over two weeks, your account will be frozen.
I had $4,010 in my account. I requested a withdrawal on December 17th. I kept contacting customer service, and they kept saying it was being processed. Then on January 2nd, they canceled my entire account. I can't even log into the user center anymore. Out of the $4,010, $1,200 was my principal. TMGM is deliberately scamming people and refusing to process withdrawals.
TMGM
FX1359279435
Exposed the black platform UItima Markets. Customers make profits normally and no withdrawals are made! ! !
1. Platform official website: https://www.ultimamarkets.asia/ 2. My real name is exposed! My name: Zhang Chen, MT4 account: 820711. Tel: 18001867702. The black platform UItima Markets was exposed profits were directly deducted, and losses were borne by the customers themselves! Profit amount: US$7,070 (negotiations have been ongoing for more than a month, with no results) 3. Salesman’s WeChat ID: D609815186 4. Specific situation: I am simply betting on market data, and I have confirmed with the platform business manager before trading that I can accept the market data! In the end, I got lucky and made a profit. But the platform directly deducts the profit! The last reason given: Because you can make too much with high leverage! Isn't it possible that such an excuse will not be given as long as you make money? The essence of foreign exchange margin trading is to use high leverage to conduct investment transactions with a small margin! Such malicious excuses make people speechless!!! 5. Later, it was said that only 300 lots of transactions would be required to make a profit. The purpose is to allow customers to keep placing orders until the position is liquidated! 6. My friend used to trade on their platform, betting on the market, and ended up losing money! Prove that it is a properly hacked platform, profits will be deducted directly, and customers will recognize losses themselves!!! The helpless act can only be exposed, please avoid being hacked!!! 7. Fund security: It has been claiming to be a subsidiary of VantageFX, which is shameful and a complete liar!!! (Profit and loss are shown below) 8. Current platform attitude: Don’t reply to emails, customer service said that they don’t have permission. I was blocked by a salesperson, a typical black platform!!
Ultima
NaifAhmed
Fraudulent for not refunding the amount
Fraudulent company for not responding and refunding the amount
Exness
WZQJ JUNJIE
The slippage is over 200 when the market opens everyday
The platform provider’s explanation is: Brother. This chart is a bank quote, and the displayed time is converted to MT4 at around 23:00. The liquidity was poor at that time, Look at the price of Ask (BUY), (near SELL orders to see the purchase price) Therefore, the price of Ask at the time was as low as 1.79441, and Bid (SELL) was as low as 1.79235 Ask didn't touch your price of 1.79264 at the time and didn't appear.
FXTRADING.com
GAIMINGHAOJINZHANG
I have been using the gmi platform, but now it is going to cease all operations.
I have been using the GMI platform, but now it is shutting down and notifying all of us to withdraw funds. However, the funds have not arrived for three or four days. Is there a risk of the platform collapsing or running away? Please resolve the withdrawal issue as soon as possible.
GMI
¥2,550,136
Amount resolved within one month(CNY)
¥472,139,396
Accumulative Amount Resolved(CNY)
15,401
Number of People Resolved
40 day/case
Processing Speed