Severe Slippage

Upway

Slippage was frequent. The most outrageous time was when I hedged and a $16 difference resulted in my account being wiped out. Another time, there was a 500-point difference in silver prices before the market closed.

Severe Slippage

OTSO

The platform's spreads were initially around 26, which stabilized, but later fluctuated abnormally to 30-35 with extremely high slippage. I sent an email, but received no response and no one addressed the issue. The entire page was filled with slippage data. This is how a new platform treats people! I urge you to be cautious when opening an account with the platform.

Severe Slippage

EBC

My EBC account was banned after claiming for the slippage, and now I can't log in at all.

Severe Slippage

amari Capital

Amari Capital experienced multiple slippage on January 26-27, 2026, which resulted in significant trading losses for me. The stop loss was triggered, but the same situation also occurred when the stop loss price did not reach the target price.

Severe Slippage

OTSO

Using fake market quotes, there is actual hidden manipulation

Severe Slippage

SaracenMarkets

they closed my buy sell positions without me closing either one and caused my account to be margin called return my funds if there is good faith I will delete all negative comments on social media

Severe Slippage

Upway

Trading Instrument: London Silver Trade Size: 0.05 lots Open Price: 76.973 (Buy Order) Take Profit Price: 78.5 Stop Loss Price: 76.6 One minute after market open, the quoted price range was: High 78.485, Low 76.594. However, the platform's actual closing price for my position was 75.489. This price is far below both my preset stop-loss level and the market's quoted low, indicating serious misconduct by the Jinrong Zhongguo platform. The fact that the market's high and low were so close to my take-profit and stop-loss levels suggests potential manipulation of the quoted prices. Furthermore, the pricing at that time showed significant discrepancies compared to other platforms. I formally request your complaint platform to investigate this matter.

Resolved

Amillex

After depositing funds, I experienced severe slippage—both when opening and closing trades. After just a few transactions, it became clear that the trading environment was extremely poor. When I attempted to withdraw, I was informed that my trading volume must reach at least 0.4% of my deposit amount; otherwise, 2% of my deposit would be deducted from the withdrawal. In short, they force you to lose money on their platform. If your losses aren't "enough," they simply deduct it by force. Either way, you are not allowed to walk away with your full principal—let alone any profit.

Severe Slippage

AIPRIME

My trading account is 680****. Order number: 2372951. I traded 1.22 lots of gold at platform time 2026.1.23 23:55:49. The quoted price for the order was 4988, and the execution price was 4985.84 (3 pips slippage). The platform closed the position at 23:58:50. The closing price was 4995.02 (7 pips slippage). The platform's slippage is too outrageous. In just one second, the difference between execution and closing was 10 pips. The first time I emailed to negotiate, they asked me to provide information. After I provided the funds, the platform never responded to me. Such severe slippage is the platform's fault, and the unwillingness to resolve the issue also lies with the platform.

Severe Slippage

Upway

At 5:59:22, my locked positions were simultaneously liquidated. The short position closed at 5369, while the long position closed at 5382—a difference of over 13 points. My $32,000 balance vanished instantly.

Severe Slippage

ALIGN MARKETS

When placing an order, I clicked once and inexplicably two orders appeared. The price instantly and bizarrely dropped by $40, triggering a margin call and even resulting in negative balances. Upon verification, other platforms showed no such price at the same time—the price had severely deviated from the normal range. I wrote to request a refund, but the address could not be found. As mentioned earlier, I've added a comparison chart showing the severe deviation from normal data and other platforms' data, which ultimately led to my significant losses.

Severe Slippage

ALIGN MARKETS

The price then plummeted by $40 in an instant, triggering a margin call and resulting in negative equity. Verification showed no other platforms displayed this price at the same time, indicating a severe deviation from normal market conditions. A request for reimbursement was submitted, but the address could not be located.

Severe Slippage

VOLNEX

Account id:7**** Date - 19/01/2026 Time - 4.50AM IST I am writing to raise a formal complaint regarding a serious technical issue observed on your trading platform. On XAGUSD (Silver vs USD), M5 timeframe, an abnormal long downside wick appeared on the candle which does not align with market price movement or other reliable market data. Due to this unexpected wick, my stop loss was triggered, resulting in my account being completely blown. I strongly believe this loss occurred due to a platform error / price feed issue, not due to normal market volatility. I have attached a screenshot of the chart clearly showing the abnormal wick for your verification. Details: - Instrument: XAGUSD - Timeframe: M5 - Issue: Abnormal downward wick / price spike - Impact: Stop loss hit incorrectly → account wiped out - Evidence: Screenshot attached

Resolved

Pocket Broker

This app won't let me withdraw my money, and the money is being held.

Resolved

i SECURITIES

Slippage issues persist without resolution. Withdrawals are slow. Unexpected losses of thousands of UTH occur without any explanation. You're left completely in the dark about what happened.

Severe Slippage

Upway

I was hedging my entire position, and they still forced me to liquidate? They're making me pay $120?

Resolved

NPE Market

Greetings: I opened an account on November 19, 2025 at the NPEmarket exchange and broker. After verifying my identity, I charged my account. I was given $10, $350, and a $2 bonus from the broker. After a few days of trading, on Friday, November 28, my account reached $23,000. Unfortunately, at 4:00 PM on Friday, without any message from the broker or any email from the broker, my account was completely blocked and suspended.

Severe Slippage

GMI

Black platform GMI, give me justice and return my hard-earned money! On the afternoon of November 28th, the exchange experienced a system outage, leading to endlessly widening spreads. Instead of maintaining orderly market conditions, the market maker excessively widened the spreads, causing my entire account to be liquidated. This was my first time trading, and I encountered this disaster. The platform has been utterly negligent. I communicated with my IB, who said they were discussing compensation with the platform, but days have passed with no update. Left with no choice, I must file a complaint to defend my rights. My IB also told me the platform decided to compensate by crediting the deposit amount for account cme1*** to the trading accounts. The so-called "compensation" amounts are shown in the attached image: 85 cents, 82 cents, 89 cents. Is this compensation? It's more insulting than offering nothing—are they treating us like beggars? The credited amount isn't even enough to cover the negative balance caused by the forced liquidation. Isn't this just moving money from one pocket to the other? What's the point? Is this their way of wiping the slate clean? Furthermore, they claim they will only compensate for orders held overnight from the 27th to the 28th. This is absurd! The incident happened at 4:14 PM on the 28th. Using the 27th as a reference is completely unreasonable. It seems you make all the rules, leaving us investors and users with no say at all. GMI, return my hard-earned money! Also, regarding the orders executed during the outage, I requested the transaction reports to verify if they were routed to the exchange, but you failed to provide them. With the network connection down, how could they have been routed? My account was liquidated by your internal system's excessively widened spreads—you wiped it out clean and are now evading responsibility by blaming the CME exchange's "stability." A broker's duty is to maintain a stable trading environment and ensure orders are smoothly routed to the exchange, not to make excuses when problems arise. I implore the relevant authorities to uphold justice for retail investors like us. Return my money, and I'm done trading. The total amount is $1,500 USD.

Severe Slippage

Upway

UpwayThis Upway platform poses significant risks. It displays discrepancies with international London gold prices and experiences frequent lag issues. It lured me into depositing gold with promises of rewards, resulting in a loss of $2,200. I request regulatory authorities to address this matter.

Severe Slippage

GMI

Trading Account: Slippage and Spread Widening Complaint Complaint Details: This account operates with an EA. The quoted spread consistently remained within 30 pips, yet each trade entry and exit widened to tens of dollars. This caused the EA to place duplicate orders, ultimately resulting in a margin call. Claim: Seek compensation for all losses incurred due to spread issues, or directly restore the account to its net value at the morning market open.