Resolved

Amillex

Slippage was extremely high. The customer service was unreliable and there were frequent delays.

Severe Slippage

JustMarkets

I set the stop at $10 and when the US market opened, the price slipped and did not close it at $10, it caused me a loss of $49.35

Severe Slippage

Autu

At the same price point, I placed orders on both platforms. On that side, one stop-loss and one take-profit were triggered, but autu directly caused a total loss, and also gave me slippage loss. Contacting customer service only sends scripted responses, they don't care at all

Severe Slippage

JustMarkets

Before the interest rate news release on 2026/7/29 at 8:59 PM, I placed a buy stop from 4054 4055. The news was released and the gold price rose, but the trade did not open. After 10 seconds, two trades opened from the 4079 level. They were at a profit of $40 for both trades. I tried to close but there was no response. Then I tried again but there was still no response. Suddenly, they closed at a loss of $249.

Severe Slippage

JustMarkets

Severe price slippage and trade number 1045474781 I entered a sell order at 4027.21 closed on severe slippage at 4081.52 even though I had set stop loss at 4045.4

Severe Slippage

Lite Finance

I am filing a formal complaint against LiteFinance。 On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position. I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level. When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions. I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.

Severe Slippage

Upway

The market opened at 6:01 AM. The highest price in the chart between 6:01 AM and 6:02 AM was 4179.08. I had a short position at 4175.03, and my stop-loss order was placed at 4175. The actual closing price was 4179.83! Last weekend, the financial platform closed 15 minutes early, which caused the position not to be closed in time at the end of the trading day. On the morning of July 6th, there was severe slippage at the opening, with a spread of over 300 points, resulting in automatic closing of the position.

Severe Slippage

Switch Markets

market manipulation through a severe slippage caused my stop-loss. I raised the issue immediately and spent more than a year following up with their support team. Despite repeated promises that the case would be reviewed, no meaningful explanation or resolution was ever provided.

Severe Slippage

TRIDENTPRO FUTURE

I would like to share my experience with TridentPro regarding a hedging trading arrangement involving XAU/USD positions. I was introduced to a strategy where simultaneous Buy and Sell positions were opened on XAU/USD, supposedly to earn from positive overnight swap fees while keeping the trades hedged. The arrangement was presented as low-risk and legitimate. The introducer also appeared closely connected to the brokerage, and I was informed that IBs (Introducing Brokers) were allowed access to parts of the system to assist in client KYC approvals, which increased my confidence. However, on 25 August 2025, immediately after the forex market opened, the positions suffered severe losses and resulted in margin calls. Despite being hedged, the losses escalated rapidly within a very short time, leading to substantial financial damage. Collectively, we lost more than USD 400,000.

Severe Slippage

MCPRIME

The market opened high today but then plummeted, resulting in severe slippage. Please see the picture.

Severe Slippage

JRFX

Complaint Target: JRFX (Member No. 084, AA, Hong Kong Gold and Silver Exchange) When trading spot gold with your member JRFX, I discovered discrepancies in execution results across different accounts using the same platform, market data, and stop-loss price: My account, opened on the official website and on the Hong Kong server, had its stop-loss at 4722 significantly slipped to 4711 before execution. My account, opened through an agent on the same platform and on the London server, had its stop-loss at 4722 executed normally. I suspect the platform is assigning different trading backends to different clients, deliberately amplifying slippage for retail investors by exploiting liquidity gaps, violating fair trading rules. I hereby request your organization to review the tick data and order execution logs of both accounts to protect investors' rights to fair trading. Attachments include: screenshots comparing execution results, market data charts, and order logs.

Severe Slippage

Upway

With two Upway accounts, both set with stop-loss orders, one closed near the stop-loss level, while the other experienced a significant slippage of about 13 points, resulting in substantial losses.

Severe Slippage

Gold Fire

The slippage was severe. What's more, I'm unable to withdraw the profit and commission rebates. The platform's backend just blocked them directly. It's a scam platform.

Severe Slippage

VALUTRADES

If it were just a minor slippage on an occasional day, I could understand. But each slippage is severe, often ten or twenty points, and I always set stop-loss orders. Therefore, the loss caused by severe slippage isn't my fault. If I have to bear the loss, what's the point of setting stop-loss orders? The platform completely shirks responsibility, claiming it's due to market conditions. How can we, as clients, have our legitimate rights protected when trading on your platform?

Severe Slippage

AIPRIME

Severe slippage, customer service unresponsive, losses borne entirely by the investor. Don't trade with this platform anymore, it's a total rip-off.

Severe Slippage

pepperstone

It's not just once or twice that the order was executed outside the candlestick chart range. It's hard to understand why this price point has surged so dramatically—making a mere 0.01 lot profit from a small trade. What exactly are you doing, pepperstone?

Severe Slippage

Upway

The platform Upway, on April 20, at 7.43 points, liquidated my long-short lock order at the non-existent market price. It had been open for more than an hour, and their spread was 20. Their customer service explained that the investigation was expanded to 354 points at this time. This was simply a serious manipulation of prices and spreads. Which platform has such a big spread, and it has been open for nearly two hours. On April 20, 07:43:17, 4 of my orders were liquidated, two long orders were liquidated at 4759.32, 4765.14, and short orders were liquidated at 4768.68, 4768.65. Moreover, the highest point of the K-line market at 7.43 at this time was only 4765.57, which was not at all the price of 4768.65. This is simply a scam. Very unfair. This resulted in me losing money, and this was one of them. I suffered unfair treatment many times, with a total loss of 4,300 US dollars. I need Upway to compensate me for my principal of 4,300 US dollars.

Severe Slippage

Eightcap

The slippage has been severe for three years and no one has addressed it.

Severe Slippage

Upway

Slippage was frequent. The most outrageous time was when I hedged and a $16 difference resulted in my account being wiped out. Another time, there was a 500-point difference in silver prices before the market closed.

Severe Slippage

EBC

My EBC account was banned after claiming for the slippage, and now I can't log in at all.