Amount resolved within one month(CNY)
¥1,790,621
Number of People Resolved
14,908
FX2225951088
Prizes for the 2026 Live Trading Competition hosted by Dunlan Finance Have Not Been Paid Out
I registered for the competition and placed in the top three in the Standard Division. On the afternoon of August 8, I attended the awards ceremony hosted by Dunlan at the Wuhan Shimao Hilton Hotel. I received my certificate and trophy on-site. However, the prize money was not paid in cash. Staff at the event said I would have to wait for the platform to provide the winners with trading accounts (it was later confirmed that this prize differed from the tens of thousands of dollars advertised for the competition; I had assumed the funds could be withdrawn directly since the posters did not mention any restrictions, but it was only revealed at the awards ceremony that the accounts contained credit funds—meant for trading only, not for withdrawal). The most critical issue, however, is that a month has now passed, and I still haven’t received the prize money. I was supposed to receive $20,000, but to this day, I still haven’t received the prize funds in my account. Throughout this time, I’ve been contacting the organizer, Dunlan, about the prize money. Dunlan explained that they’ve been in constant communication with the Wetrade and RKX platforms. It was confirmed through these discussions that, apart from the platforms corresponding to these two categories—which have not disbursed the prizes—the other two categories, including AIMS and other platforms, have all distributed their prize money. After nearly a month of communication via WeChat and phone calls, I’ve reached my limit. The competition ended so long ago, and even though I won second prize in the trading category, the prize money has still not been paid out. The organizer provided the platforms with the winners’ phone numbers and email addresses long ago. During this time, the organizer also claimed that the platform had contacted me, but I have not received any calls from the Wetrade or friend requests on WeChat. I haven’t received any emails either. So much time has passed—it’s been over a month since the awards ceremony—yet when I ask the organizers now, they still say the same thing: they’re “communicating with the platform.” Is the platform simply stalling, or what’s really going on? The competition ended long ago, and the awards ceremony concluded ages ago, but there’s still no word on the prize money.
WeTrade
FX4282653043
Closed my account for violating relevant terms and conditions
XM closed my account for violating relevant terms and conditions, without any relevant explanation or evidence, directly closed the account, causing me to be unable to trade normally
XM
Ye Z
Refusal to withdraw funds leads to inability to retrieve funds
Withdrawal not given
VT Markets
baihe9008
Mitrade's fraudulent scheme prevented me from depositing additional margin, causing me significant losses.
On the evening of April 7th, when I was trading, my account balance was insufficient. When I tried to add margin, they initially said the bank had closed down. Why would a closed bank transfer funds to me? Multiple attempts failed; wasn't this interfering with margin calls? The next day, I still couldn't add margin. The customer service explained that my amount was too large, and previous transactions with the same amount had been approved. In short, this time I couldn't add margin and lost approximately $580. What angers me recently is that their data is frequently inaccurate, causing me significant losses. I feel this is misleading and fraudulent. Please help me resolve this. Thank you.
Mitrade
FX2049394427
TMGM accounts are banned and unable to log in or withdraw funds.
TMGM emailed me saying I manipulated the market and my account was suspended. I opened the account in mid-May, deposited 70,000 USDT in just half a month, and made a profit of 30,000 USDT, totaling 100,000 USDT. After only a few trades and making profits, they stopped allowing me to log in and withdraw funds. I can't contact the account manager for half a day and there's been no solution. I can't log in to my official website account or my MT5 account. Are they starting to harvest my losses now? Are they just robbing me?!
TMGM
FX2328093780
The platform's huge slippage every morning leads to stop-loss being triggered
The slippage on the TMGM platform between 5:00 and 6:00 Beijing time is huge and triggers my stop-loss every time, with the highest abnormal spread reaching 43.7 pips, although it is during the daily server settlement time, I believe this is not due to a lack of normal market liquidity, but rather the platform's backend system algorithm causing my stop-loss to be triggered, compared to other mainstream platforms, the spread is nearly 10 times wider, even one of my orders was forcibly triggered when the platform's candlestick was far from my stop-loss level, which is very unreasonable, the customer service email reply only provided me with the platform's internal server logs, not the true clearing and matching logs of the liquidity provider, I demand that the platform compensate me for the costs I incurred
TMGM
Jessie4517
Severe slippage, profitable orders turned into losses
GTC platform has severe slippage, does not handle it, clearly profitable orders become losses, poor trading environment, false advertising
GTCFX
FX8310988802
The position cannot be closed, and eventually automatically closes at a position without a market price, causing profit to turn into loss.
The position cannot be closed, and eventually automatically closes at a position without a market price, causing profit to turn into loss.
GTCFX
FX1438523822
GTC intentionally disconnects the network to cause lag
This is already the third time they intentionally caused disconnection and lag. I have been observing for several days. Running EA on the same four accounts, there is always one that disconnects and doesn't move, causing lag and slippage. Yesterday morning, the long position got stuck and didn't move, and today it happened again, causing my account to blow up. My other accounts are fine, and the network is also fine. It only happens when my floating loss is large, they intentionally operate to cause my liquidation. I have observed the same four accounts for several days, it's like they manipulate behind the scenes based on my profits. Either today this account gets stuck or another. Disconnect the network and don't move, let's see what the normal status of others is at the same time?
GTCFX
?施文?????
Severe slippage, chuck + severe slippage, some market makers are targeting...
Severe slippage, chuck + severe slippage, some market makers are targeting...
GTCFX
FX2291174632
My account was wiped out in 139 seconds due to a freeze on the GTCFX platform! The logs provide irrefutable evidence, yet the platform refuses to pay compensation!
On July 3, 2026, I traded XAUUSD on the GTCFX platform. Due to severe server lag, my closing order was delayed by 139 seconds, preventing me from stopping my losses in time and ultimately resulting in a margin call and a loss of approximately $600. I have retrieved the complete MT5 system log, which clearly records: 09:08:43.951 Trades '51131628': market sell 0.02 XAUUSD ... placed for execution in 139190.149 ms. (139 milliseconds = 139 seconds = 2 minutes and 19 seconds). In comparison, the opening and execution of my position on the same day only took 191 milliseconds (placed for execution in 191.202 ms), proving that the network was normal and the delay was entirely due to internal processing by the platform's server. Platform Response: I have formally complained to the GTCFX platform, but they refused to compensate me, claiming it was unrelated to the platform. Request: I demand that the GTCFX platform compensate me for the $600 loss caused by the server delay.
GTCFX
FX5977083282
Froze my account without cause
Global erroneously froze my trading account (ID: 351750585) and withheld $80.29 in funds that I legitimately own. They accused me of initiating a chargeback through my bank, which is completely false and baseless. I am a retail trader conducting genuine trades with my own funds. To prove my innocence, I have provided XM support with my official bank passbook statement, which clearly shows my name, Meghla Biswas, and proves that I never initiated any chargeback or dispute. However, Global continues to fob me off with the same generic automated replies and refuses to release my funds. They are using these false accusations to steal customers' funds. I ask FPA to investigate this matter.
Moss Global (test)
一一一。
Capital cannot be withdrawn
Why won't you allow withdrawals, why is it so difficult to withdraw?
FXTM
闹腾
No refund of principal
I opened an account and traded on this platform and was found to have violated the rules. I have been replying to emails as they requested for over a month now, and they still haven't refunded my principal! I replied on July 27, resubmitted again on August 12, and even re-recorded a video. Another month has passed. I contacted online customer service, and online customer service just said to contact the account manager. Every few days I asked the account manager, and the account manager actively replied and urged them. But the relevant department did not reply. Now even the account manager says they are annoyed, and no longer replies to messages!
D prime
。。。
It didn't allow me to withdraw the profits.
After receiving confirmation from the salesperson that placing orders before data releases to gamble on market movements wouldn't be against the rules, I deposited $110 and used leverage to profit $2600. After making the profit, the salesperson asked me to withdraw it, but the profit was deducted the next day. After being asked to complete KYC (Know Your Customer) procedures, they stopped replying to my emails. Because I know that many platforms consider using leverage to gamble on market movements before data releases a violation, I only deposited funds and started trading after confirming with the salesperson. Therefore, I did not intentionally violate the rules. After repeated unsuccessful attempts to communicate, I chose to file a complaint and report it to the police; the process is proceeding normally. I hope everyone stays away from this broker.
DecodeFX
2023247
TMGM refuses withdrawal. Account has 12,000 USD. Withdrawal of 3,000 USD is stuck!
TMGM refuses withdrawal. Account has 12,000 USD. Withdrawal of 3,000 USD has been stuck for many days! My TMGM MT4 account ID is 2023247. I submitted a withdrawal request of 1,000 USD on the TMGM platform. The withdrawal request was submitted on September 15. The platform's published rules state that the USD withdrawal review processing time is 24 hours. However, after submission, the order has been stuck in the pending review status. Later, the account manager told me to cancel the withdrawal and re-submit. However, the re-submitted withdrawal of 3,000 USD is also stuck in the pending review status! My account has long completed all real-name verification. Past withdrawals have all been processed normally and arrived successfully. The account trading operations are compliant, with no violations. I have sent multiple emails to contact TMGM official customer service for follow-up. I have not received any approval notification email, nor has the funds arrived. Customer service only informed me that the background is investigating, unable to clearly state the specific reason for the funds being held, and did not give a clear completion time. This constitutes an indefinite delay of withdrawal. Requests: 1. Complete the full withdrawal of this 3,000 USD order as soon as possible, and arrange for the funds to be transferred to my receiving account. 2. Provide a written explanation of the detailed reasons why this withdrawal application was held up and stuck in the review process.
TMGM
FX1014971572
Withdrawal is stuck, claims it's black money
Platform shows withdrawal completed, but funds are stuck at intermediary institution for investigation. Says it's problematic funds, currently unknown when the funds will be unfrozen. Platform claims to have sent the money, but cannot guarantee when it will arrive. Keeps passing the buck
GTCFX
人间慢行者
The platform refuses to process my withdrawal.
I made deposits on August 10 in the amount of 500, August 11 in the amount of 6000, and August 13 in the amount of 6600. My total deposit amounted to 13100, and my total loss was 2586.12. The platform stated that I was eligible for a 20% compensation quota, and I claimed 2499 accordingly. However, the platform went back on its word when I requested a withdrawal. It alleged that I had improperly claimed the compensation quota and refused to process my withdrawal. Not only did it intend to deduct the compensation amount of 2499, but it also withheld all funds in my account. My withdrawal application has remained under review with no payment executed. I have attempted to resolve this matter through negotiation with the platform and its senior management, but no resolution has been reached.
IEXS
FX3221934123
TMGM system freeze unable to close position, no compensation.
TMGM system freeze prevented me from closing positions. Caused me a loss of $2046.88. I submitted screen recordings of the freeze and order screenshots to the official team, and TMGM confirmed that the loss was caused by the system freeze. Initially they said they would reply within 3 business days, but then countless business days passed, and now it's been two months, still no full compensation. They keep delaying and not handling it, no reply, the platform keeps shirking responsibility, breaking promises, and has no credibility at all. Hope to get compensation as soon as possible. Since they admitted that the loss was caused by the system freeze, why are they still shirking and not giving full compensation? TMGM platform is too shady, don't be fooled.
TMGM
胡伟庚
PGMarkets prohibits withdrawal
Serious complaint against PGMarkets. Jinshi is a scam platform, a Ponzi scheme. They are blocking withdrawals and not returning the principal. My account is even in a trading loss state. Previously, they blocked withdrawals. Now they say they need to cooperate with some KYC review, which will take 3 months. Only after 3 months can they arrange the review gradually, meaning that even after 3 months, withdrawal may not be possible. They find various excuses to block. Where would any legitimate broker freeze funds when the client's account principal is in loss? The so-called compensation activity is just a trick. The broker itself caused losses due to regulatory issues, which led to being exploited, and then they freeze other clients' funds. They also force us to only withdraw profits from the copy trading with Yuanqi Asset Management. Unfair terms. I have many records. Please, platform, pay attention and uphold justice.
PGMarkets
¥1,790,621
Amount resolved within one month(CNY)
¥374,439,460
Accumulative Amount Resolved(CNY)
14,908
Number of People Resolved
42 day/case
Processing Speed