Amount resolved within one month(USD)
$254,252
Number of People Resolved
15,036
-34310
Unable to withdraw
I registered due to the recommendation of other users and the low spread. But I was unable to withdraw within a month. Gladly, I did not deposit too much.
Forex Club
FX3885725593
The platform is deducting a day's profit and refusing to pay out.
The platform is deducting a day's profit and refusing to pay out.
GMI
FX2488105832
Stop loss and take profit do not meet requirements, demand for compensation.
Trading account: 85261729, at 22:08 Beijing time on April 14th, the ExnessMt4 server suddenly froze, and the backend could not be logged in at the same time. I tested the network at the time, my network was normal, and other platforms could be logged on. The gold short orders I made were 3204.795 and 3206.186, both of which were opened 1.01 hands. The stop loss price was 3206.186. The take profit price was 3196.580. The order numbers were 101665997 and 101665902. The price clearly hit the take profit price and your system froze, and the backend could not be connected. After about half an hour, I could reopen it, but it had already stopped me out at the stop loss price, and I felt cheated. At that time, the K-line charts of these two orders were not consistent with the K-line charts of other platforms. The pictures below were recorded on the K-line chart at the time. I hope to get justice, thank you. The first picture is from other platforms, the second picture is from Exness.
Exness
Nur229
My deposit has not been credited yet due to selecting the wrong payment method.
My deposit, due to the wrong payment method selection, has not been credited nor refunded for a month now. A month has passed without any action taken.
Exness
NAZHA480
The platform is suspected of exploiting traders. Whenever I face a margin call or am close to a margin call, my attempts to deposit additional funds are restricted. Despite repeatedly trying to deposit dozens or even hundreds of times, the platform does not allow the transactions to go through.
The platform is suspected of exploiting traders. On multiple occasions during my trading, whenever I faced losses leading to insufficient margin, I was unable to deposit additional funds despite numerous attempts; all submissions failed.
XM
YUQIU
Deposited on March 14, 2025, Funds Still Not Credited
I made a deposit on March 14, 2025, and as of March 17, the funds have still not been credited to my account. I have contacted customer service multiple times, and they keep telling me that the relevant department is handling it and to patiently wait. I hope this issue can be resolved promptly as it should not have occurred. I would appreciate any assistance in resolving this matter.
XM
SUNXUKUN）
Return Incorrect Deductions
I believe it is unreasonable and illegal for the platform to deduct money from my account under the pretext of incorrect quotes from liquidity providers. I demand a refund of the deducted amount.
IC Markets Global
FX4290045459
Account Forcibly Closed Under Locked Positions, Platform Maliciously Increased Spreads Before Market Close, Equity Over 700,000 USDT
Event Details: On the early morning of February 14, 2025 (around 5:45 AM just before the market close), EC Markets maliciously increased the spreads, with a nominal spread of 67 points and a hidden spread of 48 points. This led to the forceful closure of my account which had both long and short positions locked, wiping out over $750,000 USDT in equity within a minute. There was no email notification; their actions were too blatant, akin to a wolf in sheep's clothing. Over nearly a month of negotiations with the platform, I have only received one email response. I have requested the platform to provide a complete and compliant explanation for the forced closure but have not yet received a reply. I hope that media friends can join me in resisting the unscrupulous practices of these "black platforms." The account is personally mine, and I possess all relevant evidence and documentation. I seek support and dissemination from media friends to raise awareness about the illicit operations of these black platforms.
EC Markets
CAOMENGDE
Platform makes my orders losing my times
Platform makes my orders of crude oil and Dows losing my times. I got transaction screenshot.
IC Markets Global
FX2252628812
Platform Constantly Freezes
The sales representative is unable to resolve the issue. I am concerned whether this broker is operating illegitimately in Mainland China. If not, why does the MT5 platform remain completely unresponsive?
XM
Herry Van Java
spread upto 10000 when highly movement
Becarefull for pair btcusd, spread usually 2000-3000 will be 10000 when highly movement ..so your profit will be gone
IC Markets Global
YIBUYIJIAOYIN
Insulted by official customer service in an email
I have been trading on the XM platform for two years. Today, I requested a withdrawal from XM, which was immediately frozen by the bank due to risk control measures. The bank required a screenshot of the transfer receipt to unfreeze the funds. I then contacted customer service on the official website to request assistance with obtaining a screenshot of the receipt. Minutes later, I received an email from a personal account of an XM customer service representative that contained insults directed at me.
XM
FX7428897202
XM Platform Refuses Withdrawals
This platform does not allow withdrawals. I don't even have the right to choose my own method of withdrawing my funds. They force me to use a withdrawal method that I cannot use and continuously respond by instructing me to follow the content of their emails. But if I can't use the other methods, does that mean they just won't let me withdraw my money at all?
XM
BOMIHN
XM Platform Does Not Execute Orders on the Market, Engages in Internal Betting
When my account was consistently losing, the platform offered various incentives to deposit more money. However, once I began to profit, they started imposing various restrictions. A typical example is that initially, my account could leverage up to 1000:1. Later, as my account began to show profits, they sent me an unexplained notification and then reduced the leverage of all my accounts to 100:1. I suspect they turned my account into one for their internal betting; my losses are their profits, and my profits are their losses. Thus, when I was not profiting, they incentivized me to deposit more. But as soon as I started making even a slight profit, they imposed restrictions. This is typical betting behavior. I hope everyone avoids this platform when choosing where to trade.
XM
SUIPIAN
The platform refuses to process withdrawals.
The platform refuses to process withdrawals without any reason. It's been a week and they still haven't resolved the issue. Every time I contact customer service, they just say they'll urge the relevant department, but there is never any follow-up.
VT Markets
QIUGUOTAI
Malicious Deduction of Trader's Profits, Refusal to Withdraw Funds
In a trade conducted in June, the platform deducted my profits and refused my withdrawal, accusing me of abusing the trading mechanisms. I have been trading with IC for a year, primarily incurring losses. One night, after drinking with friends, I made a few thousand dollars. The next day, the platform informed me that my account was under investigation. After waiting two weeks, they suspected I had registered using a false identity and asked me to undergo facial recognition at their conference center, which I complied with. Two weeks after this compliance, the platform suddenly emailed me stating they would deduct my profits and terminate my trading account. The day after the email was sent, my profits were deducted. All subsequent emails to the platform went unanswered; they only allowed me to withdraw my principal. I do not accept the platform's actions and intend to pursue this matter to protect my rights. Regarding the accusations from the platform: They claimed I abused the trading model. I would like to know how exactly I abused it since my account has been mostly losing money over nearly a year of normal trading activities, all recorded and visible to them. They accused me of deliberately using 1000x leverage. If it was intentional, why would I continue trading on their platform for almost a year while continuously losing money? Why wasn't previous trading considered leverage abuse? Leverage is determined by the platform, not by traders. Since 1000x leverage was available, wasn’t it reasonable for me to use it? If news-based trading isn't allowed, they could limit leverage or restrict orders during major news events. How I choose to place orders is my right as a trader. All my trades were placed normally through MT4. Making money is deemed a violation while losing money is overlooked. Initially when contacted by the platform, they suggested that I might have used a false identity to open an account. After a month of communication followed by facial recognition—which had never before been flagged as irregular—I shared the reasons behind my orders with them. After facial recognition, they stopped responding to emails and half a month later informed me that they wouldn't allow withdrawals or give profits. This conduct is a clear infringement of my rights.
IC Markets Global
FX8409588593
After withdrawal, the bank card is frozen.
When withdrawing $2000, the bank card will be frozen. This has happened for the third time. Every time I withdraw money, there will be errors with the bank card, either frozen, limited, or frozen by the public security.
AvaTrade
FX3036258572
Withdrawals that take a long time and seem to be made difficult
I have submitted a withdrawal request, IC Market has sent an email stating that my withdrawal request has been approved, the customer service has conveyed that the money will be transferred on the same day, and my account balance has been deducted. However, until today, the money has not been credited to my e-wallet. (I made a withdrawal to my e-wallet).
IC Markets Global
NINHAOLIZONG！
The S&P 500 slipped 30 points!
There was a 30-point slippage in IC trading US500!
IC Markets Global
FX1732296051
NCE refuses to process withdrawals for various reasons.
I made my first deposit of $10,000 on November 28, 2014, and after completing KYC verification, I made my first withdrawal of $7,000 on December 19, 2024. On December 24, 2024, I attempted a second withdrawal of $9,000 and faced nearly unreasonable demands to provide various documents, even including the source of USDT funds. The USDT I used was not from exchanges like Binance but from an earlier platform called i-token. 1. Previous withdrawals were already verified and completed. 2. What kind of reasonable documentation is required? Your emails have not clarified this. 3. Since previous withdrawals were completed without issue, indicating no problem with KYC, why is there a request for KYC again later? Can I assume that because I have made profits, you are deliberately refusing to process my withdrawals?
NCE
$254,252
Amount resolved within one month(USD)
$65,236,061
Accumulative Amount Resolved(USD)
15,036
Number of People Resolved
37 day/case
Processing Speed