Amount resolved within one month(USD)
$101,656
Number of People Resolved
15,052
FX8927036152
Withdrawal Delayed and Unable to Contact Online Customer Service
I submitted a withdrawal request, but I have not received the funds yet. Additionally, I am currently unable to contact online customer service for assistance.
Decode Global
YIXIN
Arbitrary leverage adjustment led to a margin call.
Before 3 pm on the 24th, the price of gold fell from around 3023. At that time, the leverage of gold was a thousand times. Meanwhile the bitcoin price was near the day's high. I held short positions in gold, and as the price fell, the net value began to rise. With increasing margin, I also added short positions in Bitcoin. At the same time, I closed a profitable short position in gold. However, while my account value was constantly rising due to the falling gold price, the platform continually increased my used margin. Their reasoning was the recent implementation of floating leverage. I disputed this as my trade time did not fall within the regulated time period. They still applied a hundred-fold leverage to my already established trades (already executed at a thousand-fold leverage). Also, previously during big data times, the leverage would float from a thousand times to a hundred or even less, and change back after five minutes, without affecting the trades already executed with a thousand-fold leverage. Fluctuations of the used margin for my open trades on the 24th led to a significant increase, which is in violation of the platform's margin rules, industry margin rules, and the platform's floating margin time period rules. Despite the fact that the price of gold rose again, the significant increase in used margin forced a margin call on my account. This kind of malicious and irregular operation has damaged the interests of customers and indirectly proved that the platform is an unregulated black platform. Before the margin call, my account balance was over 1100 US dollars, with a net value of over 500 US dollars. Subsequently, the platform hastily issued a notice on the app, announcing the start of margin fluctuations.
WeTrade
FX1314522873
Unable to withdraw from Vantage
I made a profit on a trade on April 2 and applied for withdrawal on the same day. However, by April 9, only the principal from the trade was received, while the profit has vanished. I tried to contact customer service, but they haven't responded at all.
Vantage
WUYUEDEXUE
Unwarranted account suspension
In December 2024, after depositing money, I had no transactions throughout the entire month. Yet, the officials stated that some 'malicious event' occurred on December 30th and consequently suspended my account. I can understand if someone used some software or plug-ins for trading and profiting, but my account had zero transactions. So why suspend mine? They're not even allowing me to withdraw my money now, and my emails are being ignored. It's simply a fraud platform.
PGM
YINLINGZHE3026
The slippage is too severe. Here's a screenshot. How has this platform come to this? The trading environment is really bad.
The slippage is too severe. Here's a screenshot. How has this platform come to this? The trading environment is really bad.
XM
x
Underhand forced liquidation and extreme slippage in USDNOK transaction.
I was conducting trades in USDNOK during the early hours of a Monday. Without any intervention on my part, all my orders were unexpectedly liquidated, despite my margin being fully sufficient. The liquidation price for my sell orders stood at 11.05 while simultaneously, the buy orders were closed at 10.65, exposing a disparity of more than 4000 points. The broker's actions were nothing short of malicious, enforcing a liquidation with severe slippage, and shamelessly capitalizing on the client's losses. I find this conduct utterly repugnant.
IC Markets Global
FX1596663259
I deposited $1000 on the AC platform, but the money hasn't arrived yet.
After contacting customer service, they said the funds were withheld in the payment channel. The account manager doesn't speak all day, only saying they're contacting the relevant department. Four days have passed without the issue being solved, they're not considering the customer's interest at all, just shirking responsibility!
AC Capital
FX3114824216
Deposit not received
On December 3rd, I deposited $1300 on the XM platform and it still hasn't been credited to my account. I have been contacting customer service and they keep telling me that the relevant department is still verifying the transaction. They asked me to wait for further notice. I have provided the transfer hash value and everything matches. It has been two weeks and I am still waiting for an update.
XM
BU
IC Markets registered by Chinese clients are all condominiums using over-operated licences profit from customers' losses!
IC Markets foreign exchange platform through the domestic server (server in China and Hong Kong, China) for background manipulation of trading data, frequent slippage and amplitude of the abnormal (such as gold point difference of up to 70 U.S. dollars) to earn the money of customer losses. IC Markets foreign exchange platform funds did not enter the real market, the use of betting on the way, is to eat the customer loss of the company, only the investor loss, the platform will make money. Through the background manipulation of trading data to let customers deliberately lose money, so as to take more benefits. IC said by the Australian ASIC and other international supervision, regulatory information is not true, in fact, the server is located in mainland China within the territory and Hong Kong, regulatory shell. IC Markets is to use a seemingly more normal licence to act as a facade, and then the use of other non-regulated or over-limit operation of the licence company for trading, once the platform out of the problem, will not be punished by the regulator, can be unscrupulous harvest leeks. Seychelles (FSA) Raw Trading Ltd is indeed regulated, but IC Markets, the only company advertised and regulated on the official website, is not placed on MT4/5 for trading, while other licences with numerous problems are placed on MT4/5 for trading. IC Markets‘ forex platforms have falsified regulatory qualifications and manipulated trading data in the background to earn money from clients’ losses. If the principal is not returned, the exposure will continue!
IC Markets Global
-34310
Unable to withdraw
I registered due to the recommendation of other users and the low spread. But I was unable to withdraw within a month. Gladly, I did not deposit too much.
Forex Club
FX3885725593
The platform is deducting a day's profit and refusing to pay out.
The platform is deducting a day's profit and refusing to pay out.
GMI
FX2488105832
Stop loss and take profit do not meet requirements, demand for compensation.
Trading account: 85261729, at 22:08 Beijing time on April 14th, the ExnessMt4 server suddenly froze, and the backend could not be logged in at the same time. I tested the network at the time, my network was normal, and other platforms could be logged on. The gold short orders I made were 3204.795 and 3206.186, both of which were opened 1.01 hands. The stop loss price was 3206.186. The take profit price was 3196.580. The order numbers were 101665997 and 101665902. The price clearly hit the take profit price and your system froze, and the backend could not be connected. After about half an hour, I could reopen it, but it had already stopped me out at the stop loss price, and I felt cheated. At that time, the K-line charts of these two orders were not consistent with the K-line charts of other platforms. The pictures below were recorded on the K-line chart at the time. I hope to get justice, thank you. The first picture is from other platforms, the second picture is from Exness.
Exness
Nur229
My deposit has not been credited yet due to selecting the wrong payment method.
My deposit, due to the wrong payment method selection, has not been credited nor refunded for a month now. A month has passed without any action taken.
Exness
NAZHA480
The platform is suspected of exploiting traders. Whenever I face a margin call or am close to a margin call, my attempts to deposit additional funds are restricted. Despite repeatedly trying to deposit dozens or even hundreds of times, the platform does not allow the transactions to go through.
The platform is suspected of exploiting traders. On multiple occasions during my trading, whenever I faced losses leading to insufficient margin, I was unable to deposit additional funds despite numerous attempts; all submissions failed.
XM
YUQIU
Deposited on March 14, 2025, Funds Still Not Credited
I made a deposit on March 14, 2025, and as of March 17, the funds have still not been credited to my account. I have contacted customer service multiple times, and they keep telling me that the relevant department is handling it and to patiently wait. I hope this issue can be resolved promptly as it should not have occurred. I would appreciate any assistance in resolving this matter.
XM
SUNXUKUN）
Return Incorrect Deductions
I believe it is unreasonable and illegal for the platform to deduct money from my account under the pretext of incorrect quotes from liquidity providers. I demand a refund of the deducted amount.
IC Markets Global
FX4290045459
Account Forcibly Closed Under Locked Positions, Platform Maliciously Increased Spreads Before Market Close, Equity Over 700,000 USDT
Event Details: On the early morning of February 14, 2025 (around 5:45 AM just before the market close), EC Markets maliciously increased the spreads, with a nominal spread of 67 points and a hidden spread of 48 points. This led to the forceful closure of my account which had both long and short positions locked, wiping out over $750,000 USDT in equity within a minute. There was no email notification; their actions were too blatant, akin to a wolf in sheep's clothing. Over nearly a month of negotiations with the platform, I have only received one email response. I have requested the platform to provide a complete and compliant explanation for the forced closure but have not yet received a reply. I hope that media friends can join me in resisting the unscrupulous practices of these "black platforms." The account is personally mine, and I possess all relevant evidence and documentation. I seek support and dissemination from media friends to raise awareness about the illicit operations of these black platforms.
EC Markets
CAOMENGDE
Platform makes my orders losing my times
Platform makes my orders of crude oil and Dows losing my times. I got transaction screenshot.
IC Markets Global
FX2252628812
Platform Constantly Freezes
The sales representative is unable to resolve the issue. I am concerned whether this broker is operating illegitimately in Mainland China. If not, why does the MT5 platform remain completely unresponsive?
XM
Herry Van Java
spread upto 10000 when highly movement
Becarefull for pair btcusd, spread usually 2000-3000 will be 10000 when highly movement ..so your profit will be gone
IC Markets Global
$101,656
Amount resolved within one month(USD)
$65,314,945
Accumulative Amount Resolved(USD)
15,052
Number of People Resolved
37 day/case
Processing Speed