Amount resolved within one month(USD)
$346,975
Number of People Resolved
14,835
FX3931756895
Unreasonable slippage of 1600 pips caused huge losses! Delays in execution and slow transactions!
On July 5, 2024 (last Friday evening) at 20:30, when the US non-farm payroll data was released, the platform ATFX skipped my preset short order set at 2364 and executed it at the lowest price of 2348 after sliding down by 1600 points. This rapid rise in gold prices directly caused my account to blow up, resulting in a loss of $26,950. Moreover, it's strange that there was no response from the platform during the first 4 seconds after the data release. My preset short order was executed only after 4 seconds at 20:30:05 (I have uploaded images as proof, which are screenshots from the MT4 trading log), while other platforms showed normal fluctuations and trades. Those four crucial seconds were extremely important. This is outrageous! Additionally, when I placed my preset short order for 50 standard lots of gold, I also set a stop loss of $236. The risk was controllable, but since it was filled at the lowest point due to direct slippage of 1600 points, this stop-loss setting became useless. Moreover, I had placed my preset short order a few minutes before the big data release. The execution speed should have prioritized both price and time; therefore, this situation is highly unreasonable and abnormal! Therefore, I immediately emailed them to file a complaint as soon as the issue arose. However, after waiting two days, their email response disagreed with compensating me for this loss, and they found various reasons to shirk responsibility. They attributed all slippage to normal market volatility—which I cannot accept given such exaggerated slippage—and even used price data from several smaller platforms that favored them to prove their lack of responsibility. In response to their unreasonable explanations, I refuted each point logically and based on evidence in my replies below: (1) I have also consulted other platforms, and you have also chosen to compare data that favors your platform. During this period, there were a large number of trades on other platforms. Moreover, the platforms you mentioned also showed that there were trading prices ranging from 2366 to 2361 between 20:30:01 and 20:30:03. There is a big problem during this period. And you executed the trade around 20:30:05, which is a major incident. Moreover, my trade was a preset short position, placed in advance. In terms of execution, it should follow the principle of not only prioritizing price but also time. (2) When the major data was released, there was a gap in various major platforms, but there were prices (ranging from 2366 to 3261) and trading volume in the first 4 seconds after the data was released. However, your platform was extreme and had no response in the first 4 seconds. It was not until the 5th second that my trade was executed at 2348 after a slippage of 1600 points. This is a major incident. If it were a small platform, I could still understand, but aren't you claiming to be the 4th largest platform in terms of global trading volume? Furthermore, if I didn't trust you and if you weren't a stable major platform, would I choose your platform for trading? The platforms you selected for comparison are all small platforms (because the data favors you), but these platforms also had trading prices during this period (as mentioned above). So, your argument is even more untenable and unreasonable. You are pretending not to understand, but in fact, you are a major platform, and you should have advantages over small platforms in terms of hardware facilities and responsiveness. You should not have more slippage than small platforms. Slipping 1600 points is too much. In addition, you should also compare it with some major platforms. For example, take a look at the data from JASDAQ during that period. If you compare, you will find that in the first 4 seconds, there were trading prices and volume (between 2366 and 2361). (3) Regarding the reason you described in your email reply yesterday morning: "It can be seen that the selling price at that time jumped from 2365.37 to 2348.70, and there was no opening price set by you at 2364.00. The price after the jump has already exceeded your opening price, so the order will be triggered and executed at this price of 2348.70." This is what you replied; take a look at it. Is it reasonable or professional? From this statement, it can be seen that, from the beginning, you didn't intend to handle it properly. You just found various reasons. As I mentioned earlier, you continue to handle it in this way, which can only define you as a fraudulent and black platform. You should understand that I set a preset short position at 2364, and I placed the order a few minutes before the release of the data. It was a short position. You said the data started to drop from 2365.37 (in fact, many platforms had trading data at 2366), and it passed through my 2364. You can see it by looking at larger and more stable platforms. There were several different price data points during this period, and the worst was a trading price of 2350.70. How could you execute the trade at the lowest price? It's extreme. As I mentioned earlier, your platform is considered large, so how can you give customers the worst execution price? This is a problem in itself! Don't find excuses that are not convincing anymore. They won't work! (4) You have always advertised yourselves as a major and stable platform, so you should have the responsibility of a major platform. When encountering problems, don't just look for excuses and shift the blame. If it's wrong, it's wrong. You should take responsibility. This is what a major platform should do. Moreover, there are so many facts and evidence in front of you. What else is there to argue about? You don't take any responsibility. When compared, your emergency handling is really poor and irresponsible! I don't know if you carefully looked at the two screenshots in my first email. The log shows that you executed my preset short position at the lowest price of 2348 at 20:30:05, with a slippage of 1600 points. Look, you didn't do anything in the first four seconds. What is the concept of 4 seconds at such a critical moment? Do you know? 4 seconds have passed, and it's a major incident. Just this point alone proves that you are wrong! At that time, I was staring at the screen. Your system didn't respond in the first few seconds, but the account system of my other platform had price fluctuations. You didn't move, and my trade was a preset short position. The trading data was transmitted to your server a few minutes ago. It should have had the advantage of time priority. You should think about whether it is reasonable or not. So, don't waste our time arguing back and forth. My demand is to compensate for the loss of this trade. You should know that if you executed the trade a little faster, I would have made a profit (the system problem itself belongs to your problem because you are responsible for the customers). Originally, there were prices that could be executed during this period. If you didn't match the trade quickly, it's your problem. If there was no price data during this period, then it's not your fault. But the fact proves that there was price data, and it was caused by your various reasons that resulted in this loss, which we as customers cannot accept. Now, I am at a loss, and I have to spend time and energy communicating with you here. How would you feel if you were in my shoes? So, as I mentioned earlier, I can let go of other trades that should have made a profit, but you must compensate for the loss of this trade! If you continue to handle it in this way, I will expose it directly and report it to the Anti-Fraud Center. I have explained it in such detail, so don't pretend not to see it and continue to find reasons that you think are right. Take a look at it yourself. You have also found several data platforms that favor you. Regardless of the situation, there was price data during this period, and your platform had no trading response in the first 4 seconds. This is a major incident, do you understand? It's really frustrating. I just want an acceptable resolution. The loss of this trade must be compensated. You should report it to your superiors first and consider the subsequent impact on yourselves. This detailed description above is what I sent in response after receiving two irresponsible emails from them—please review it! My demand is for ATFX to compensate me for the lost $26,950 by crediting it back into my trading account number 693079770 on their platform. Thank you very much for your help; please assist me urgently in addressing this serious issue with ATFX (customer service emails are cs.gm@atfx.com and cs.uk@atfx.com—these two emails belong to different departments within the same company; I usually contact the first one).
ATFX
2694693919
Deceive me to deposit and constantly liquidate my position. Fraud platform
The fraudulent platform tricked me into depositing money many times, adding me on WeChat, saying that I would make money from foreign exchange. I made a little bit of money in the front, and then I was asked to add more money to my full position and lose money many times. Every time I had insufficient funds, I was asked to add funds. I have deposited a total of 525.28 million US dollars and directly lost 43,864 US dollars. My balance is only 3,164. Hundreds of thousands. All at once. Let me how to do ah. There are also inexplicably many times that the lock cannot be locked, and sometimes the official website cannot open a series of them. I hope I can recover my losses. The real liar has been tricking me into opening positions and saying that they will make money until the end, and they have been making me add funds. I don't know what to do.
TMGM
DAYUANCHONG
The withdrawal bank card has been frozen
Withdrawal on August 15th, frozen on August 21st. I went to the bank and asked, the bank card triggered the anti-gambling and anti-fraud risk control model for these two transactions, unable to unfreeze the card, and reported to the local anti-fraud center, requiring me to prove the legitimacy of the funds.
XM
NANERDANGZIJIANG67261
Gold slippage leads to account liquidation
The market price did not reach 1889.536, the platform slipped and the position was forced to close, and I demanded compensation for my losses. The prices of other companies did not reach here
Exness
NEo9517
Anzo Capital: A Scam Group Taking Clients' Funds
I opened an account and traded with Anzo Capital. Suddenly, I was unable to log into the backend, and when I contacted customer service, they told me I would receive an email. Several days later, Anzo Capital's risk control sent an email stating that I needed to provide certain documents to get my principal returned. This is clearly making things difficult for me. 1. Photo holding ID card (which I had already submitted). 2. A notarized copy of a residence certificate issued by the government. I interpret this as a proof of residence, but as a local resident, the police station does not provide such a document, and property management is not a government entity, which is frustrating. 3. Passport and government-issued notarized documents. I do not have a passport; am I supposed to apply for one now? What exactly are these government-issued notarized documents? Chinese citizens only have ID cards and household registration books. I provided all the documents required, but still received the same response with no opportunity for real communication. I've been trading for many years, and the shamelessness of this platform is beyond imagination. Everyone should avoid falling into this trap. My funds involved were not large, just $300, and although I made some profit, this was the outcome. It seems this platform only allows accounts in loss to withdraw funds; profitable accounts are not permitted to withdraw.
Anzo Capital
JIANLI7820
Account 11022415, principal 10,000 USD, profit 10,000 USD. Now my account and backend are frozen, and I cannot withdraw money.
I am Zhu Jianli, account 11022415. I traded in TMGM in March this year, principal 10,000 USD, profit about 10,000 USD. My account was frozen, and I still cannot withdraw money. 1. At first, they asked me to upload my ID card 2. They asked me to upload my notarized address 3. They asked me to upload my notarized passport 4. They asked me to upload my bank card transfer record 5. They asked me to upload my wallet transfer record. I uploaded it step by step according to their requirements, and now they asked me to do the strategy and instructions for the order. What are the strategies and instructions for this transaction? Everyone makes money based on their own ability. They have been dragging their feet and not withdrawing money. Please help me solve it.
TMGM
FX1931019286
Incorrect Deposit Account Provided, Resulting in Uncredited Funds and Margin Call
On the morning of August 1st, I attempted to deposit funds into DBG Markets (DBG), but the money never credited to my account, resulting in a margin call and a loss of $1800. My account number is 7787348. Despite multiple communications, the platform refused to compensate. I have uploaded screenshots of the deposit, and after an hour of dealing with customer service who asked for various proofs, they claimed I transferred to the wrong account. Fortunately, I had saved a screenshot of the deposit information provided by the platform, which ultimately revealed that the error was due to an incorrect account number provided by them (see screenshot below). I have two accounts with DBG Markets; another account, 8201216, has been trading since August 2022 and has accumulated losses totaling $486,860. There have been previous instances of platform freezing which I initially disregarded, but now I seriously suspect that the platform uses various means to cause client losses from which they profit. I demand compensation for all my losses and advise investors to steer clear of such platforms.
DBG Markets
FX1161236573
Deposit cannot be made when the margin is insufficient
I cannot deposit money when the margin is insufficient, because the ecn account is suspected of deliberately taking away my principal.
Tickmill
WEIYI9643
PLOTIO is a terrible platform.
I've been complaining for two months now. The agent secretly logged into my account for the sake of commission and blew up my account in one minute. I emailed the complaint department, and they replied today, saying that I authorized the agent to operate it. Please see the screenshot below; everyone should not use this platform. PLOTIO condones agents' reckless actions as long as the agents bring in clients and both the platform and agents make money, without caring about the members' welfare. Trading one lot of gold incurs a 50 point spread and a $50 fee, while the agent gets a commission rebate of $75-80 USD.
PLOTIO
LIZHIYUAN
The platform is disconnected from the internet, trading is prohibited
After incurring losses on the platform's commodity offerings, specifically cocoa, I began to make profits. At that point, the platform prohibited further trading. This is a classic case of "pulling the plug," citing reasons related to liquidity providers. It's questionable why there were no restrictions on opening positions when I was losing money. However, as soon as my trading direction turned profitable, they banned me from trading.
IC Markets Global
HUIJINJUBAO
Unable to withdraw funds
VT's so-called account manager attracts you to deposit and trade on the platform, but then refuses to allow customers to withdraw funds for various reasons, and their attitude is very bad, directly deleting my WeChat and cutting off contact!
VT Markets
LONG47483
TMGM used fraudulent funds for my withdrawal, resulting in the freezing of my bank account and the forced seizure of funds.
TMGM used fraudulent funds for my withdrawal, resulting in the freezing of my bank account and the forced seizure of funds by judicial authorities. TMGM must return my hard-earned money.
TMGM
PING
Due to issues with the deposit channel, my account was liquidated.
From 9 AM to 12 PM, I continuously attempted to deposit funds, successfully depositing $3500 from Alipay only once. I tried to deposit again, but due to risk issues with the recipient information provided by the platform, my Alipay account was restricted for 7 days. Despite various attempts, the funds could not be deposited on time, and the account manager was unable to resolve the issue promptly. The so-called service solutions, which I tried over 15 times, were ineffective and led to the liquidation of my account. In typical scenarios, if we purchase goods or are dissatisfied with a service and suffer losses as a result, the responsible party assumes full liability or compensates for the losses. If the trading platform cannot accept this responsibility, I will file a complaint with the relevant authorities according to law and submit evidence to forex regulatory platforms to protect my rights.
DBG Markets
ZHIHANGGEYI6911
The platform maliciously adjusted the stock spread.
I bought 3 lots of Baidu short positions and held them overnight. I logged in today and found that I should have made a profit, but it became a loss due to the spread. Only the Baidu spread I bought was large, and the other futures were normal. The platform maliciously adjusted the spread.
Exness
skxhsk
What's wrong with not being able to deposit money?
Today, from morning till night, I couldn't find any way to deposit funds. I missed out on many opportunities for no reason, and I'm really furious.
Exness
YUKANG
On their platform, if the margin is less than 50%, the account will be liquidated. Normally, the margin is less than 0 for liquidation!
I placed orders and there was a lot of margin, but my orders were forced to close, and there was no liquidation at all! This caused me to lose money. I can't lock the position, and it was forced to close without liquidation. It is unfair.
IC Markets Global
YUJIAN19348
stop loss order
The principal is 280 US dollars for gold 1700.13 and 1699.45 for 0.1 lot, the stop loss price is unified 1708, the stop loss will give me a negative principal loss, and I will not communicate with the platform.
XM
YONGMOZHIJING4654
Unable to deposit funds, resulting in a loss of $2218.
On the evening of August 5, 2024, around 7 o'clock, I was unable to deposit funds on the platform, resulting in a loss of $2218. I have been trying to deposit continuously, but I cannot deposit. I have tried many times, but I cannot deposit.
Exness
YANYUGANG
Support IBs' calling Signal Service
The IB induced me to open an account and gave out random calling signal to me until the liquidation, causing me a loss.
ATFX
Xuân Thùy 5436
The IB of the trading platform using the client's account caused the account to be liquidated.
The introducing broker (IB) of the customer's trading account on the exchange said it would take responsibility but did not fulfill its promise.
LIRUNEX
$346,975
Amount resolved within one month(USD)
$63,533,516
Accumulative Amount Resolved(USD)
14,835
Number of People Resolved
35 day/case
Processing Speed