Others

Upway

Dear Complaint Handling Department, I am submitting this appeal regarding my friend's experience with the fraudulent foreign exchange platform “Golden Glory China,” earnestly requesting your assistance in recovering the defrauded funds of $10,000 USD. The specific circumstances are as follows: Coming from an ordinary family, my friend intended to supplement household income through legitimate forex trading. However, they were misled by Jinrong China's false advertising and participated in London gold trading. The platform engaged in blatant violations: its trading quotes were severely disconnected from actual London gold market conditions. When the London gold low reached 2362.65, the platform's quoted price was a staggering 10.36 points lower than the real market rate; The stop-loss level set at 2350.29—a price never reached in the actual market—was maliciously triggered by the platform to force liquidation. More alarmingly, such “precise stop-loss triggering” was not an isolated incident. Despite repeatedly adjusting stop-loss levels, all orders were forcibly closed at market lows due to platform manipulation, resulting in losses on what should have been profitable trades. Verification confirms that this platform did not route user orders to the genuine London Exchange market. Instead, it appropriated user funds through backend manipulation of quotes and malicious stop-loss triggering—constituting classic financial fraud. To protect our legitimate rights, we hereby formally submit this complaint. We earnestly request relevant authorities to investigate and legally prosecute the fraudulent “Financial China” platform, assisting in recovering the defrauded $10,000 USD.

Resolved

Upway

When the market comes, the system freezes directly and trading halts immediately.

Others

StoneX

First, I registered an account on the Jefferies Exchange. After making just one withdrawal, they started refusing further withdrawals under various pretexts, demanding all sorts of unfrozen funds and security deposits. After finally paying everything off, I could withdraw again. Now they claim my account was frozen during a third-party transfer, so I switched to cash transactions. Then they said the cash was seized by police. Since late October, they've been merging with Stonex, telling me to wait 15 business days—only to extend it another 15 days. Now I can't even log into the Stonex exchange; the link is dead. Please help me find the working link.

Resolved

Upway

System severely lagging, significant slippage, backend human intervention, platform can't afford to lose.

Resolved

OtetMarkets

Otet Markets (MT5 ECN) XAUUSD: • Quote 01:00 → Trade 01:05 → 5-min hidden gap • Cannot trade while price moves • NO mention of this gap in Terms, Client Agreement or website • Support lied 3 times + sent wrong trade document (wrong ticket/date/volume) • Lost thousands because I couldn’t close Sell or hedge (Market Closed error) Full story + screenshots in comments below. Is this legal or scam? #OtetMarkets #HiddenGap #BrokerScam #XAUUSD

Others

ICM Brokers

I have an account with ICM Broker. Last night, when the market opened, I traded about ten minutes after the market opened. I made some losses and some profits. They removed the profits without giving me an email or a reason.

Others

PU Prime

. After recharging and trading, the principal and profits cannot be withdrawn. The withdrawal window is closed and the text message shows a blacklist. What does it mean? Request resolution!

Others

VAHA

This platform is absolute garbage. Losing money on initial trades is par for the course, but after making a few hundred in profits, they froze my account and principal. They coerced me into signing a pledge stating I violated their rules, threatening to withhold my principal otherwise. The CRM backend shows the exact times for opening and closing these positions—who can tell me where I violated anything? The only “violation” was making a few hundred in profits...

Others

Upway

This platform is fraudulent and engages in manipulative practices. Their quotes do not reflect the real market prices and are arbitrarily altered. I didn't pay much attention before, but on November 6th, at 7:00 AM at market open, I noticed something was wrong. Their platform suddenly showed extreme volatility, with the price spiking to a high of 3985.51. The manipulation on London Silver was even more outrageous – at the open on November 6th, it spiked to an absurd high of 48.595 within a minute. My positions were all sell orders, which should have been highly profitable that morning. However, their fake price data directly triggered my stop-loss orders. It was on this day that I finally realized they are a scam platform.

Others

JustMarkets

This is truly unbelievable. I deposited money two days ago, and it still hasn't appeared in my account. I’ve tried contacting the broker, but there’s been no response. Honestly, this feels even worse than blowing up a trading account.

Others

Admiral Markets

What an absolute joke Admiral Markets is. Removed my professional status without notification, reduced my leverage to 1:30. Just missed a dax long this morning across all of my funding. 20 grand down the drain. Absolutely fuming.

Others

VAHA

Making a profit is considered a violation, and they just refund the principal to settle it. But if you lose money, it's all "normal." I initially thought of letting it go since it wasn't much, but then they made me sign a commitment letter—totally disgusted me... Barely made 800 from gold scalping, no point in arguing.

Others

Exnova

I made a deposit of 94 USDT (TRC20) on October 22, 2025, from my Binance wallet to the address generated by Exnova. The transaction was successful and confirmed on the TRON blockchain. Several days have passed since the confirmation and the funds are still not reflected in my Exnova account. I have contacted official support, providing all the data and Tronscan screenshot, but I have not received a solution or balance credit. I request that the lack of deposit credit be investigated and that the company publicly clarify the transaction status.

Others

HEADWAY

Unable to open or close positions, in a floating loss state MT5 has no connection even though the network is good, just auto blacklist, lost twice in one night almost 300 dollars.

Others

Trive

The so-called bonus offered by this platform is fake, they can closeout your orders at any time. Don't be fooled by their high rating! It's a complete scam platform.

Others

HTFX

Can't even log in directly, it's like the website just pulled the plug on the internet.

Others

XTREME MARKETS

luckily my deposit i had withdraw it in early stage but my total profit of USDT 49000+ was unable to withdraw and xtreme market had suspended my account

Others

YS GLOBAL

I can't access the YS website; they've directly run away.

Others

FULLERTON

I've been using Fullerton for several years and haven't encountered serious issues before. This time it's very disappointing. Suddenly, the account balance was wiped out, turned into negative. When I contacted the customer service email, the reply was that the trading behavior violated the company's 'Terms', the account money was recovered, and the recent four months of earnings were all invalidated. I really don't know how my account violated any terms, I have always operated trades personally, without using any third-party EA or automated trading. The company's practice is unacceptable. Please investors consider this platform carefully.

Others

deriv

My account (CR5427736) was disabled in July 2024 with false fraud allegations. In Aug 2024, Deriv unilaterally withdrew USD 26,455 without my consent and shifted funds into an SVG wallet. After 13 months of delays, repeated excuses, and coercion to submit unnecessary documents (including Income Tax Return on 23 Aug 2025), Deriv finally processed the refund on 1 Sept 2025—but only after I escalated to regulators (LFSA, MFSA, BVIFSC, FSC Mauritius, SVGFSA, SCA Dubai). Compensation for financial losses, missed trading opportunities, medical costs, and reputational damage remains unresolved. Deriv breached its own Terms & Conditions on safeguarding, complaint handling, and transparency. Clients should be warned that the “Most Transparent Broker” award is misleading when refund and redress come only under regulatory pressure.