Resolved

ARFX

I set up my own agent to add points to my account, triple-checking whether the points were correctly added. After confirming they were, I made 30 trades and ended up with a floating profit of 200 USD. I deposited 1200 and attempted to withdraw 1000, but the platform refused. They deducted 1070 USD, claiming I was overpaid. Initially the platform promised to refund my principal but reneged on their promise. It's absolutely disgusting. If they can't refund the principal, at least I hope everyone opens their eyes and steers clear of this black platform!!! Account number 88810775.

Scam

Equitrade Capital

Scam Case Part One: Towards the end of 2024, I met a female netizen, 'Chen Chen', on MonChats. Her photos and voice clips on the platform seemed authentic and she seemed engaged in cryptocurrency which made me let my guard down a bit against online scams. Eventually, we exchanged Line accounts to discuss about cryptocurrency. When Trump won the presidential election on 20th January 2025, Chen Chen had already predicted the Bitcoin price will surge over 100,000. She advised me to get some Bitcoin, so I gave it a shot by investing $1000 into Bitcoin which turned out be profitable! In gratitude, I bought her a dining gift coupon as a thank you through Line gift. This was when her real setup began. Initially, she denied the gift saying that she didn't do much and asked me to save my money. Later, she introduced me to the 'Onion Ring Cryptocurrency' community, hinting people in the group were very welcoming and loved sharing their investment strategies. Trusting her, I joined the group and started interacting with others. After a while, Chen Chen suggested me to buy EC platform's dual currency financing product during Bitcoin's downtrend. I thought about her advice and ended up financing from a bank. After calculating the possible returns on my loan investment in the dual currency product with her, I proceeded. Little did I knew, this was just the beginning of my nightmare. She then suggested me to sell my U.S. equity ETF on eToro, exchange for Bitcoin and use it to purchase the second dual financing product. Seeing a possible scam, I asked for an exchange of ID cards to assure I could find her if I was scammed. She was upset because I didn't trust her, but eventually exchanged her ID. Due to our past experiences, I believed her again. The third dual currency financing product was bought under an EC platform campaign offering 3% rebate. After comparing loan benefits from several banks, I chose to loan against my insurance policy from my university days and invested again. The fourth and fifth installments were similar, involving investment in EC's financial products to avail rebate benefits. But things started to go south in early May 2025 when someone contacted me saying they couldn't withdraw from EC. I thought he was joking until I tried to contact EC's customer service and the admins but got accused of being a scammer. At that point, I grew suspicious and when I tried to withdraw from EC, the service read but didn't reply. In total, I lost over a million new Taiwanese dollars. I'm just a regular guy, I lost my savings and incurred over a million dollars of debt. This incident was a lesson for me that you can't always trust your pals who joke and squabble with you. I hope my story can be a cautionary tale, trust your own judgment when investing, not others'. 'Chen Chen', if you're reading this, I want to say, I'm really disappointed. I remembered that we promised to have a BBQ together, but I never thought it would end up like this.

Severe Slippage

Acetop

The market opens half an hour late, and preset stop-loss orders cannot be executed.

Others

CXM

To the CXM Broker team, I continuously encounter the "Ghost Order" issue when using CFD Sniper Ai Robot (1-minute trade on MT5) with CXM. Even after reporting to support, the problem persists and I do not encounter this issue with other brokers (as attached). Managing the portfolio is important, but this technical issue directly affects trading. I hope CXM will seriously investigate and rectify this. Regards, Mr.Nirundornp.

Severe Slippage

Valutrades

I had a short order at 3345, set take profit at 3305. On Monday, there was a gap down to 3275, but the platform closed my position at 3327. This is outrageous. When it comes to stop loss, they always favor maximum loss.

Severe Slippage

Acetop

Their speed is too slow and extremely delayed, which has resulted in serious losses for me.

Unable to Withdraw

Dupoin

1. Withdrawal Not Processed: submitted a fund withdrawal request over last 3 days withdrawal is showing in system Success ago, but the funds have still not been credited to my account.

Unable to Withdraw

Breakaway

I deposited money to trade international futures with them. On December 24, 2024, I submitted a withdrawal of $10,000, but it said the withdrawal failed. The customer service dragged on and did not process it. All the account managers I contacted lost contact.

Unable to Withdraw

Octa

OCTAFX Are SCAMMERS! AVOID THEM AT ALL COSTS! they repeatedly charged me extremely high withdrawal fees, rejected my withdrawal multiple times by forcing me to make more and more trades before I could withdraw my capital in my Octafx account! TOTAL Cheats and OCTAFX CANNOT BE TRUSTED!!!

Scam

QUOTEX

I've never had problems with this broker before. I even made withdrawals of $60,000 without any issues. The last time I traded, I withdrew $23,160 with a deposit of $12,000. A day later, when I went to check the status of my withdrawal, my account was suspended. I'm afraid they might try to keep my money or the profits, which are rightfully mine. I kindly ask for help to resolve this issue and receive my money ($23,160), regardless of whether I can continue using the platform. Thank you.

Scam

Be Prime Broker

The account was suddenly closed without any explanation, there was no response from CS/IG at all

Unable to Withdraw

dabao

Arbitrarily freezing user assets and accounts, charging fees for withdrawals but refusing to pay out, and collecting additional fees later on. It's nothing but a scam.

Unable to Withdraw

Exfor

I have been requesting my withdrawal for days and neither the broker resolves it nor are they able to contact me. I hope someone from the team will get in touch with me.

Resolved

Breakaway

They keep delaying my withdrawal with excuses like trading limits.

Scam

XINHUIBAO

I've deposited seven times on this platform, each time $500. Every time I deposit, I experience a loss. I suspect the platform is manipulating trades.

Scam

GeTrade

A white screen issue prevents me from opening the platform, they've set me up and aren't resolving the problem.

Scam

Royal Camel

The first advisor assigned to me, Ines Bustamante, led me to lose 10,000 USD. Then they assigned Mariana Fagundez to me, who was so persuasive that she convinced me to reinvest, which meant getting into debt to raise the money to invest. I have to admit, things were going well with Mariana, my investment had increased, until she suggested that I could purchase a safeguard insurance due to the volatile market situation. I raised the 2,000 USD she requested and we started trading again, but she guided me into a bad trade, and I lost everything, my account went into negative and she no longer replies to my messages. I find this disrespect immense, it's a scam, simply put, A SCAM. Where is the insurance that was supposed to cover a bad trade? They give me no answers. I've filed the complaint repeatedly to no avail.

Unable to Withdraw

CXM

After completing the operation on 4.7, the platform strangely froze my account the next day. They took everything, not just the profits, but even the principal. The service manager contacted the headquarters only to be told that I had operated illegally, but they provided no evidence or proof. The platform's unilateral action of deducting profits and principal disrupts normal market trading! When losing money, they turn a blind eye. But when you make a profit, they just block your account! Even scam companies wouldn't do this! They freeze everything, including the principal! It's eye-opening! I request the platform to uphold justice.

Unable to Withdraw

IQ Option

For over a month now, I've been trying to withdraw my earnings. I have no clear resolution regarding the withdrawal of my trading profits. I've requested to withdraw my funds four times, and the first three times were nullified without any apparent reason. My account is fully verified, and I've submitted all the additional documents they requested via email. Despite all this, they continue to cancel my withdrawal requests. My last attempt was through Neteller. After a week of initiating the process and having communicated daily with their support team through email after the three business days stipulated for this type of withdrawal, they asked for screenshots of my account and personal data, which were also sent and confirmed by their team. According to them, these documents were approved by their payments department. However, the request still seems frozen to this day. It's already been two weeks and I'm getting no response.

Unable to Withdraw

Equitrade Capital

1. On 113.11.26, I met a woman through a social app, referred to as L. During our conversations, there was no mention of any investment with high returns, financial schemes, depositing into a specific account, or meeting in person to trade anything. She only recommended the LINE community "Onion Circle Cryptocurrency." This community belongs to EC Capital (Equitrade Capital, abbreviated as EC) officially, accessed through the EC website (https://equitradecl.com/). 2. Within the Onion Circle Cryptocurrency community, EC frequently introduces its platform and product categories, while advocating for anti-fraud measures. There is no inducement for investment, profit guarantees, or reports. To understand the products, one must contact EC customer service privately on LINE. For deposits, one can choose to do so within the EC official website system or directly contact EC customer service. 3. My initial deposit date was 114.03.03. Before that, I had been observing if EC had any suspicion of fraud. During this time, I also bought coins at a physical exchange and transferred them to my Binance wallet. From Binance, I deposited 15000 USDT to the address provided by EC customer service (TBA2JozKGZQBihVjX4Jq81tKiWatFRFQwb). The financial project was EC's liquidity pool activity. After the activity ended on 03.31, I decided to only withdraw the bonus interest to my Bitopro wallet. I requested the principal to be transferred directly to the dual currency BTC/USDT fixed deposit activity on EC, with a contract from 04.01 to 04.30. EC claimed to have applied to the system for the interest from the previous activity. From 04.01 onwards, I have been inquiring with EC about the withdrawal of the bonus interest. Throughout the process, they claimed system congestion and internal multi-signature wallet issues. Until 04.21, EC customer service stopped reading and replying to my messages, and there has been no response since. It seems like I have been blocked. In essence, I have not withdrawn a single cent, and my principal is stuck with EC and cannot be withdrawn. 4. As shown in the image: Conversation records (including with friends and EC officials), deposit notifications for activities, deposit transaction details.