Resolved

QUBE MARKETS

These are the reasons why the platform doesn't allow us to withdraw. First, the platform informed us of some news violation, then they didn't allow us to withdraw. Then the second time, we told the account manager that our internal team wouldn't allow it. We have now retrieved all orders from both platforms to show the platform, but it still doesn't allow us to withdraw. I don't know what the platform means. The platform is being very unreasonable and can't afford to play fair

Deduction of profits

JustMarkets

I submit this complaint regarding Just Markets company. My trading account achieved significant profits through trading on the MT5 platform. After that, Just Markets deducted my profits and restricted my account, claiming "fraudulent activity" under the client agreement. I repeatedly requested a detailed explanation and supporting technical evidence, including server logs or proof of the alleged violations. However, the company refused to provide any of this evidence and informed me that its decision is final and will not be reconsidered. I believe this decision lacks transparency and has caused me a significant financial loss of $85,000. I have retained all supporting evidence, including MT5 account statements, screenshots, and email correspondence with the broker. I have also filed complaints with the relevant authorities and am seeking a fair and independent review of this case.

Resolved

HEADWAY

I deposited 1 million in Headway. When I wanted to withdraw, initially I could withdraw 3 times, and after the 4th withdrawal failed, I tried 3 more times and also failed. I was asked to send bank statement. After I sent it, their response became slow and it was still rejected. Headway is not registered with BAPPEBTI, only has an SVG license which is not an official regulator. I suspect this is a stalling tactic to not pay customer funds. It's not about the amount of money, but if they are dishonest, who will trust them? damn

Unable to Withdraw

Warren Bowie & Smith

They don't let you withdraw money and they challenge you demanding that you must increase your monetary income and I withdrew leaving the investment and the profits

Unable to Withdraw

NOVADEXY

novadexy is a Broker that is not reliable, it does not allow withdrawals, it lets you do one or two at the beginning and then no longer lets you withdraw the funds, and when you write to support they do not give a solution or a clear answer. there are many people who have invested in that Broker and have generated profits and cannot withdraw them.

Account frozen

HIBT

Regarding HIBT exchange withdrawal failure and account freeze for 18 days I applied to withdraw a sum of USDT from HIBT exchange to the Binance network on June 28, 2026. The funds have not been credited to my account to date, and there is no final confirmation record on the blockchain. After the withdrawal failed, my account was unilaterally frozen by HIBT on grounds of "risk control,\" preventing any viewing or operation, which has now lasted for 18 days. During this period, I have repeatedly contacted HIBT online customer service and official email. The customer service only responded with template replies such as \"under review, please wait patiently,\" never providing any specific evidence of violations or processing timeline. On July 4, I sent a formal written reminder email, and on July 7, I received a reply stating: \"Your account has triggered the risk control verification process and is under comprehensive review. Specific triggering details cannot be disclosed at this time. The review result will be notified via email." —This reply still did not specify how many business days the review would take, nor did it provide a latest completion date. It should be noted that the official help page of HIBT clearly states that the risk control review cycle is approximately 1-3 business days, but my account has been frozen far beyond that period. I understand that the platform has risk control and compliance requirements, but the prolonged freeze without a clear timeline has indeed caused me great distress. All transactions are my legitimate operations, and the source of funds is clean (deposited from Binance, with blockchain proof available for verification). My request: I hope HBT can complete the review as soon as possible, either unfreeze the account and allow withdrawal, or provide a clear processing schedule with specific dates so that users can be informed. I have preserved all relevant evidence (withdrawal records, blockchain query screenshots, customer communication records, reminder email and reply, Binance deposit proof).

Severe Slippage

Lite Finance

I am filing a formal complaint against LiteFinance。 On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position. I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level. When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions. I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.

Unable to Withdraw

Versus Trade

I withdrew money, first round $16. Email came saying withdrawal successful, money entered. Then round 2, withdraw $45, email sent, withdrawal approved, but money didn't enter account. Still want me to wait another 24-48 hours, money not in my account

Unable to Withdraw

XYLO MARKETS

My withdrawal was blocked without any reason. I took a risk and made a profit. But you didn’t even return my profit, let alone my initial deposit. This is completely unfair and very unprofessional. Your actions have really shaken my trust. I strongly advise everyone to avoid this broker.This person is my account manager. He convinced me to join this broker by assuring me that I would never face any withdrawal issues.” However, after my withdrawal was blocked, he stopped responding to my messages and has now blocked me completely. This is extremely unprofessional and unacceptable. I trusted his assurances, but instead I was left without support when I needed it most. I strongly advise everyone to avoid this broker and be cautious before trusting their promises.”

Unable to Withdraw

WINPROFX

it was my first withdraw and still didnt got a single peny. tried everything chat support email call but not got responnse and the worst thing is their chat system they always say we are finding the issue and then disappear from chat.

Others

LOYAL PRIMUS

Why was my account suspended without any valid explanation when I have successfully withdrawn funds before? Please cooperate and handle this matter professionally. If I have breached any of your Terms & Conditions, kindly provide clear evidence and a reasonable explanation instead of simply blacklisting my account and withholding my funds. Please resolve this issue and process my withdrawal as soon as possible.

Unable to Withdraw

GLOBAL FUTURES SERVICES

Withdrawal from the 9th still not successful customer service completely ignores me and said three days result still not credited only small capital if large capital what to do

Unable to Withdraw

ELEV8

My account 7**** at Elev8 is blocked and cannot withdraw funds. Although at first they only claimed to do standard checks and promised 'only one hour', it turned out the checks were done for days. It has been a week since Broker did not pay my funds and then this 'internal review' has dragged on. On top of that, they also lowered my Leverage from 1000 to 50. Ensuring I cannot use large lots for trading.

Scam

SKILLS ART

8 joined skills art company and they scam me with 77k $ please help me to get back my money it was my savings money

Unable to Withdraw

GRACEX

I was lured onto the platform under the guise of copy trading by the Nexus-bot team. Now I've been unable to withdraw my money for a month. Support sends emails telling me not to lose hope and to wait. If you were lucky enough to read my review before sending money to these scammers, then you know what to do. My account number is 1*****, and I can't withdraw either my deposit of 2,600 USDT or my earned 1,100 USDT.

Unable to Withdraw

UniversalTrade

I invested in universal trading when I was going to withdraw the profit but it did not allow me to withdraw because supposedly my wife's investment was in tax havens fiscales.por what they offer to recover the assets of my esposa.los which he recovered but paid for legalizarlos.se bought a policy so that they would pass from base to baines.pero a lawsuit appeared in which the platform would be indemnified and now it is assumed that my wife has to acquire an investment license, in order to get the money from the wallet to her bank. And the investment in universal trading cannot be withdrawn until my wife's money is libre.se supposedly the advisor Nick Torres, who is my advisor, has his investments held until the problem is resolved.

Scam

Upway

Scam finance, lose money

Others

KAB

The sales representative is unreachable and the official website is inaccessible. The withdrawals can still be processed in the personal user center, but it's uncertain whether the funds will actually arrive.

Unable to Withdraw

CAPEX.com

you sign with European regulation they transfer you without authorization to an offshore account. they do not allow withdrawals they induce you with churning,algorithm alteration,balance extinction and negative balance then they extort you to deposit more money. after communicating with CEO Octavian Patresču they sent me a waiver to renounce reporting advisors and CEOs.

Unable to Withdraw

FAB

This proof in the first image. She didn't complete with me. She told me I can trade on forex MT5 and MT4 and a platform that is not private. It turned out to be wrong talk. And also she told me I can withdraw at any time you want. That also turned out to be a lie and I cannot withdraw. And a lady responsible for my account spoke with me. She answers me and tells me: 'You are sorry and you didn't create with you a gold pendant?' And she tells me: 'Like you learned on MT5, learn on our platform.' And besides that, she tells me it is forbidden to withdraw what you deposited. And a very ugly way in speech. And the lady Zayna who registered you didn't say all this talk. And everything is lies and fraud. And I spoke with the bank, and every employee transfers me to another unit and to nothing.