Account frozen

Regina Forex

they blocked my account two months ago they no longer respond to messages or calls

Account frozen

HIBT

Regarding HIBT exchange withdrawal failure and account freeze for 18 days I applied to withdraw a sum of USDT from HIBT exchange to the Binance network on June 28, 2026. The funds have not been credited to my account to date, and there is no final confirmation record on the blockchain. After the withdrawal failed, my account was unilaterally frozen by HIBT on grounds of "risk control,\" preventing any viewing or operation, which has now lasted for 18 days. During this period, I have repeatedly contacted HIBT online customer service and official email. The customer service only responded with template replies such as \"under review, please wait patiently,\" never providing any specific evidence of violations or processing timeline. On July 4, I sent a formal written reminder email, and on July 7, I received a reply stating: \"Your account has triggered the risk control verification process and is under comprehensive review. Specific triggering details cannot be disclosed at this time. The review result will be notified via email." —This reply still did not specify how many business days the review would take, nor did it provide a latest completion date. It should be noted that the official help page of HIBT clearly states that the risk control review cycle is approximately 1-3 business days, but my account has been frozen far beyond that period. I understand that the platform has risk control and compliance requirements, but the prolonged freeze without a clear timeline has indeed caused me great distress. All transactions are my legitimate operations, and the source of funds is clean (deposited from Binance, with blockchain proof available for verification). My request: I hope HBT can complete the review as soon as possible, either unfreeze the account and allow withdrawal, or provide a clear processing schedule with specific dates so that users can be informed. I have preserved all relevant evidence (withdrawal records, blockchain query screenshots, customer communication records, reminder email and reply, Binance deposit proof).

Account frozen

EE TRADE

After earning several thousand U, my account was closed and I cannot use it, I have been consulting customer service and they keep saying they will provide feedback for me, I hope the platform will handle it as soon as possible,

Resolved

HIBT

I have a 44-minute screen recording, but HIBT customer service only replies, 'You just need to wait' I am an ordinary investor. After making a profit and withdrawing from the HIBT exchange, the money didn't arrive, and instead my account was put under risk control. I have a screen recording of the day's trades, 44 minutes long, from opening the position to withdrawal, every step clearly shown. But I've searched through online customer service and TG customer service, and all I ever get are two lines: • 'We are actively verifying, please be patient' • 'Staff are busy, please wait' When I ask 'How long do I have to wait?', they copy and paste. When I ask 'Can you give a date?', they copy and paste. This is not handling a problem; this is deliberate delay! From July 4th until now, my funds have been locked, I cannot log in to my account. What should I do.

Account frozen

traze

I have been trading for a few months. I made an investment. I invested together with a girl who introduced me to this site. The amount I invested was 6,000,000 Korean won, and the girl invested 7,500 in foreign currency. So we made a profit, which became $320,000. When I applied for withdrawal, they said I had to pay taxes. The girl paid all the taxes and withdrew $250,000. Then she colluded with the company to withdraw money from my account. When I asked for the remainder to be returned, they said I had to put up a $10,000 deposit, refused the withdrawal, and are threatening to freeze my account.

Account frozen

MDM

Account is banned, money cannot be withdrawn

Account frozen

BitWayMarket

I invest money to generate more income but when withdrawing the first deposit it was done correctly but the second one was not, so the platform froze my account and it is telling me to transfer a certain amount of money, can I withdraw my frozen money

Account frozen

METAGOLD

I deposited 246.49 USDT (Polygon network) to the address provided by MetaGold's deposit section. The transaction was confirmed on the blockchain with over 1600 confirmations . However, MetaGold blocked the funds in their internal system. I submitted all requested documents including AML form, ID, bank statement, and transaction screenshots. Support only gives generic responses without any action. The funds remain locked with no clear reason.

Account frozen

pepperstone

Pepperstone is an irresponsible, profit-driven, and self-proclaimed international platform with a black heart. At crucial moments, their deposit and withdrawal channels malfunction frequently, whether intentionally or not, designed to cause losses for clients. My bank cards were frozen, and then I was asked by the police to sign a guarantee – I tolerated all that. In the end, they only compensated me for 40% of my losses. After that, they stopped replying to emails and refused to communicate, only responding with "contacting legal counsel" and "compliance" – something they learned from domestic new energy vehicle companies. I hope everyone will be vigilant, and I hope the platform WikiFX can help me recover my losses.