2026-09-03 20:58
China
The platform is jammed, and deposits just can't go through; it's been like this for many years
[Mediating Parties]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥3,330(CNY)

[Time]

41 day 17 hour

2026-10-15 14:30
Hong Kong China Hong Kong China

It has been 30 days since the broker last replied, and the user has not taken any further action. The system has automatically changed the status to "Resolved". You can submit feedback again If disagree with the outcome.

2026-09-15 14:27
Cyprus

Reply

Hello, regarding your question, you can contact the platform's 24-hour customer service with your specific situation. You can also use your registered email to send to support@exness.com official customer service email (provide trading account + order number, please ensure it is the correct email,). If you have already communicated with our official customer service, please still reply to the email or consult the official website's 24-hour online customer service. Thank you.

2026-09-04 17:07
Hong Kong China Hong Kong China

Contact Broker

2026-09-04 14:08
Hong Kong China Hong Kong China

Verified

2026-09-03 20:58
Hong Kong China Hong Kong China

Start Mediation

As a long-time Ex user, it has been like this for many years: whenever the market moves, deposits fail to go through, leading to multiple liquidations. Truly disheartening

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