2026-09-07 17:42
Germany Germany
Profit cannot be withdrawn
[Mediating Parties]
XM XM
[Issue]

Unable to Withdraw

[Requirement]

Withdrawal

[Settlement Amount]

¥15,391(CNY)

[Time]

32 day 21 hour

2026-10-10 15:00
Hong Kong China Hong Kong China

It has been 30 days since the broker last replied, and the user has not taken any further action. The system has automatically changed the status to "Resolved". You can submit feedback again If disagree with the outcome.

2026-09-10 14:51
Cyprus

Reply

Dear Valued Client, We thank you for choosing XM as your trusted Broker. Regarding your complaint concerning account 251109437, weimmediately escalated the matter for investigation upon receipt.After careful review and thorough communication with the relevaant departments, we regret to inform you that we are unable to revise the decision that has been made regarding your account. Therefore, we kindly ask you to refer to and abide by thecontents of the Important Notice email sent to you on 44 September 2026, as it remains our final position on this matter. Once again, we sincerely appreciate your understanding and corhtinued support of XM. Calvin calvin Thank you,

2026-09-08 13:27
Hong Kong China Hong Kong China

Contact Broker

2026-09-08 12:12
Hong Kong China Hong Kong China

Verified

2026-09-07 17:42
Germany Germany

Start Mediation

On September 3, I opened an account and deposited funds on the platform. On September 4, during the non-farm payrolls period, I made a profit of $2,300 and applied for withdrawal. The withdrawal was rejected, stating that I violated the rules, and the profit was deducted.

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