XMReply

2026-09-15 14:27

Cyprus

Reply

Dear Customer, Hello! First of all, thank you for choosing XM and for your support! Regarding your complaint about account 110615689, we promptly conducted a detailed investigation and verification of the relevant situation. Now, we provide the following official response to your questions: After verification, at platform time 15:30 on September 4, it was the release time of the US Non-Farm Payroll data, and the gold market experienced severe fluctuations. Regarding the order issue you reported, the relevant departments have further verified and added the corresponding amount to your account. Please log in to the trading software or the member area to check. Finally, thank you again for your understanding and support of XM! Sincerely,

FX4915607512Appendix

2026-09-08 23:19

Hong Kong China

Appendix

The platform deposited $136.41 today at 9:08, with the reference number 1702502984. (Is this payment compensation? I have not received any explanation from the platform.) Actually, the affected amount on that day was more than this. I have sent an email to the platform to inquire.

FX4915607512Start Mediation

2026-09-04 20:47

Hong Kong China

Start Mediation

Figure 1 is the net value when I was about to close the position. Before closing, the platform was frozen and unresponsive. I'm not requesting any specific amount of compensation, and I won't accept any excuses. I demand compensation for the losses I shouldn't have suffered.