2026-08-27 18:16
Hong Kong China Hong Kong China
Closed my account for violating relevant terms and conditions
[Mediating Parties]
XM XM
[Issue]

Others

[Requirement]

explain

[Settlement Amount]

¥495(CNY)

[Time]

35 day 21 hour

2026-10-02 15:30
Hong Kong China Hong Kong China

It has been 30 days since the broker last replied, and the user has not taken any further action. The system has automatically changed the status to "Resolved". You can submit feedback again If disagree with the outcome.

2026-09-02 15:06
Cyprus

Reply

Dear [Reviewer], At XM, we are committed to maintaining a fair, transparent, and secure environment for all our clients. In this respect, we have clear Terms and Conditions in place regarding the use of our services and client accounts.Following a review by our Relevant Department, we would like to clarify that certain activity related to the account was found to be inconsistent with our Terms and Conditions. As a result, the relevant measures were applied to the account in accordance with our

2026-08-28 16:41
Hong Kong China Hong Kong China

Contact Broker

2026-08-28 14:19
Hong Kong China Hong Kong China

Verified

2026-08-27 18:16
Hong Kong China Hong Kong China

Start Mediation

xm closed my account for violating relevant terms and conditions, without any explanation or evidence, directly closed the account, causing me to be unable to trade normally

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