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2025-12-05 14:53
Hong Kong China Hong Kong China
The position cannot be closed due to a stuck chuck, and the compensation is unreasonable.
[Mediating Parties]
TMGM TMGM
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥39,596(CNY)

[Time]

182day1hour

2026-06-05 16:39
Hong Kong China Hong Kong China
2025-12-12 14:28
Australia

Reply

您好，关于您的问题，请附上您所反馈的账号情况详情与订单细节，发送邮件至:support@tmgm.com官方客服邮箱。我们将进行调查并尽快给予回复。谢谢！

2025-12-08 17:35
Hong Kong China Hong Kong China

Contact Broker

2025-12-08 16:12
Hong Kong China Hong Kong China

Verified

2025-12-05 14:53
Hong Kong China Hong Kong China

Start Mediation

When I wanted to close the position, I couldn't, and ended up losing. They only compensated 30% of the loss shown in my video! Why not compensate based on the actual loss minus the price at which I intended to close the position? There's no fairness at all. The platform just tries to pay as little as possible to customers. Do I care about a few hundred dollars!? I just want a reasonable compensation plan.

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TMGM
Regulated

TMGM

Company name：Trademax Australia Limited

Score

9.12

10-15 yearsRegulated in AustraliaRegulated in VanuatuMarket Making License (MM)

Score

9.12

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Severe system lag, the system froze and did not allow closing positions to take profits, causing a market rebound that liquidated the account, and the platform refused to compensate.

United States 2026-06-05 16:39