TMGMReply

2026-02-11 12:24

Australia

Reply

尊敬的客户您好，经了解您的账户相关部门正在处理中。如有进一步问题，请您联系您的客户经理或TMGM官网客服support@tmgm.com，感谢

FX9975800220Start Mediation

2026-02-06 14:54

United States

Start Mediation

My MT5 account number is 50121254, and I use the TMGM app for trading. Orders 156028995 and 156111939. For order number 156028995, I was unable to close the position in time, resulting in a severe loss. When I opened this position, the system froze and it was not displayed, so I couldn't find where to close it. By the time the order was displayed, I had already incurred a loss of over 50 USD. Even if I could click to close, it would not close successfully. It only allowed me to close successfully after the loss exceeded 100 USD. For order number 156111939, when I placed this order, the system was severely lagging. At that time, the gold price was rapidly falling, causing the final execution price of my successful order to be much lower than the price I clicked to place the order, leading to the liquidation of this order due to the poor entry price. Furthermore, this order had a maximum profit of 1000 USD. During the profitable period, I clicked to close the position multiple times. I urgently needed to secure my profit, but the system consistently showed closing failure and asked me to contact customer service. In the end, the platform refused to compensate on the grounds that I had no evidence of the lag. I think, during that period of gold decline, the system lagged for dozens of minutes. How bad it was, doesn't the platform have any idea? It was my first time encountering this situation; how could I have known the platform could be so shameless? I wanted to find the trading logs in the TMGM app to find the records of my failed closing attempts. Who knew the app had preemptively guarded against this? The trading logs inside its app are completely blank. I only lost about 200 USD, so it's not a big deal. I don't even want the profits I couldn't close. But the platform genuinely disgusted me. It's fine if I don't get compensation, but I must expose this thing.