2025-08-05 09:42
China
The stop loss price was not reached, but my order was stopped out.
[Mediating Parties]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥670(CNY)

[Time]

31 day 4 hour

2025-09-05 14:39
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

This content involves sensitive information, so it's hidden by WikiFX

2025-08-05 16:07
Hong Kong China Hong Kong China

Contact Broker

2025-08-05 14:04
Hong Kong China Hong Kong China

Verified

2025-08-05 09:42
Hong Kong China Hong Kong China

Start Mediation

2025.08.04 17:01:37 Short USD/JPY at price 147.055, stop loss at 147.300 2025.08.04 21:05:46, the price did not reach the stop loss level, but the platform forcibly stopped out. Request the platform to provide a reasonable explanation and compensate for the loss.

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations