2025-05-06 10:26
China
Recharge not credited
[Mediating Parties]
XM XM
[Issue]

Others

[Requirement]

Withdrawal

[Settlement Amount]

¥9,261(CNY)

[Time]

37 day 12 hour

2025-06-13 13:36
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2025-05-14 13:36
Cyprus

Reply

尊敬的客户, 您好,首先感谢您选择XM和对我们的支持! 关于您的账户63685385入金问题,平台已于2025年5月12日回复邮件至您的注册邮箱,最终回复仍需请您参考邮件内容。 最后,再次感谢您对XM的理解和支持!如果您有任何疑问烦请您随时联系进入XM官方网站 ,点击右下角的蓝色问号标志联系客服,XM提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务。 致谢

2025-05-09 10:06
Hong Kong China Hong Kong China

Appendix

636*****我这个号充值一直没有到,麻烦你们帮我去调解一下,谢谢

2025-05-08 09:34
Cyprus

Reply

提供的交易商账号查询不到入金记录,麻烦提供正确的交易账号或者注册邮箱

2025-05-07 15:20
Hong Kong China Hong Kong China

Contact Broker

2025-05-07 13:48
Hong Kong China Hong Kong China

Verified

2025-05-06 10:26
Hong Kong China Hong Kong China

Start Mediation

Cannot deposit funds, the recharge has not been credited, please help me protect my rights

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