XMReply

2024-11-20 14:02

Cyprus

Reply

Dear Valued Client, first of all, thank you for choosing XM and for your trust in us! Regarding the issue you reported for account 68048574, we immediately conducted a thorough investigation. After verification, it was confirmed that an error occurred during your cryptocurrency deposit transfer: you mistakenly sent USDT (BEP-20) to a BNB-BSC address. Due to the irreversible nature of cryptocurrency transactions, the blockchain network's tracing and recovery process may take considerable time. However, please rest assured that our relevant department will continue to follow up on this case and notify you promptly once there are updates. XM kindly reminds you: Cryptocurrency deposit failures may occur if the amount, token type, or blockchain network is entered incorrectly during transfer. We highly recommend double-checking all information before confirming any future transactions. Additionally, regarding your email inquiry to our customer service team, a reply has already been sent to your registered email address. Please check your inbox. We sincerely appreciate your understanding and support. Should you have any further questions, please visit the official XM website at https://www.xmcnmarket.net/cn/ and click the blue "?" icon in the lower-right corner to contact our 24/5 online support team (Monday to Friday). We are always happy to assist you. Best regards.

KAOPU3152Start Mediation

2024-11-14 19:23

Hong Kong China

Start Mediation

At first, it took 24-48 hours for a refund! Now they say they need about 60 days to verify, and I need to wait patiently! Check your email, etc!! Such poor efficiency!!!! Now they don't even reply to emails!!!!