XMReply

2025-05-12 17:24

United Kingdom

Reply

Dear Customer, At XM, we are committed to maintaining a fair and transparent trading environment for all our clients. In this respect, we have clear terms and conditions in place to protect our traders' community from any form of abusive trading behavior. Following a thorough investigation by our Middle Office team, it was found that your trading activity involved the use of opposite trades across multiple accounts in an attempt to take advantage of sharp price movements. This practice is considered a violation of our trading terms and is not permitted as it aims to exploit our trading conditions unfairly. As such, your account has been restricted in accordance with our policies. Full details of this action, along with the specific reasoning, were provided to you in the "Important Notice" email sent by our Middle Office team. If you have any further questions or would like to request additional clarification regarding your case, we kindly ask you to respond directly to that email. Alternatively, you are welcome to reach out to our Customer Experience team via the live chat available on our website and trading platform, or by emailing us at support@xm.com. Best regards, XM Team

FX1944833748Supplemental Materials

2025-04-08 08:32

Malaysia

Supplemental Materials

here the proof of my deposits and XM removed my profits

FX1944833748Start Mediation

2025-04-08 08:05

Malaysia

Start Mediation

Trading Account Number:63544474 I open sell positions on NFP news by 04.04.2025 with USD 4091 and i have collected USD 5891. My balance became USD 9982. Shortly after my profits USD 5891 removed and my account blocked! I received an email from XM support team that says i open positions opposite ways with other clients or broker. But this is not true! I trade using my only account and I did not do opposite trades! XM didn't show any solid proof of this and just removed my profits and blocked me! I want my profits back. Please help me WikiFX and solve this issue. This is is really big scam by XM!