2024-10-24 07:55
China
Unauthorized modification of customer orders, erasing profits
[Mediating Parties]
EC markets EC markets
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥5,706,149(CNY)

[Time]

57 day 6 hour

2024-12-20 14:22
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2024-11-20 14:01
United Kingdom

Reply

The customer was engaged in illegal market price manipulation by exploiting data delays. And the principal refund is underway.

2024-10-31 13:39
Hong Kong China Hong Kong China

Appendix

It was $8,548, not $854,800. EC Markets unilaterally modified the backend data. The profit from the trade the day before yesterday was changed the next day. The broker responded that there was a market freeze and adjustments were made, then stopped responding.

2024-10-24 16:38
Hong Kong China Hong Kong China

Contact Broker

2024-10-24 13:55
Hong Kong China Hong Kong China

Verified

2024-10-24 07:55
Hong Kong China Hong Kong China

Start Mediation

My MT4 account number: 2037592. I have been with EC for several years, and both my team and I have lost hundreds of thousands of dollars. Recently, during the non-farm payrolls, I made a profit of over ten thousand dollars. The next day, I found that my MT4 balance was missing eight or nine thousand dollars. The orders were modified by EC. Shameless broker. My account is currently in a loss state. Please return my money to me.

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