FX4130456653
Others
compensation
¥16,687(CNY)
40 day 1 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
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I opened an account on October 20th, deposited a full 5000 USD on the morning of the 23rd, and applied for a swap-free account. On the 23rd, I opened a total of 10 orders. After closing a few orders around 6:40 AM on the 24th, I found that the platform was severely stealing points (later investigations revealed that each order had 140-170 points stolen). Then, around 14:20 PM, I gradually closed the remaining orders and found again that each order had 140-170 points stolen. The EC platform's explanation was that it was caused by slippage and insufficient liquidity. I ask the platform: How could there be insufficient liquidity during the time period of 14:20-30 Beijing time?
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