ZFXReply

2024-03-14 10:24

United Kingdom

Reply

Dear customer, we have understood the issue regarding your complaint. Please contact your account manager on the official website. Thank you.

RE YUStart Mediation

2024-02-05 16:09

Hong Kong China

Start Mediation

My name: Zhao Min Trading account: 2838165 Problematic orders: 837076135 and 837568684 From February 1, 2024 to before 4:45 on February 2, 2024, the order was liquidated. The customer service said that there was a problem with ZFX’s gold system and MT4 did not display the order. Customer service said that before the system was restored at 4:41 on February 2, 2024, a stop-loss and stop-profit was set for the order. The customer service made it clear that at 4:41 on February 2, 2024, the order had not been restored, and it had not been restored on MT4. The system automatically sets a stop loss and take profit for my order. (Note: The system has not recovered, the order is not displayed on MT4, and it is impossible to set stop loss and take profit. Because the order is not displayed on MT4, the customer said that he set the stop loss and take profit by himself). When the short orders of 2007 and the short orders of 2019 were closed in the early morning of February 1, 2024, my order clearly showed that there was no stop loss or take profit. At 4:41 on February 2, 2024, the system automatically set a stop loss and take profit for me. The platform forcibly modified my stop loss and stop profit without my consent and did not inform me. I demand compensation.