2022-02-28 21:59
China
Deposit at IC has not arrived for five days
[Mediating Parties]
IC IC
[Issue]

Others

[Requirement]

2020031827311524118

[Settlement Amount]

¥4,683(CNY)

[Time]

37 day 16 hour

2022-04-07 14:12
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2022-03-08 14:05
Australia

Reply

Please reach out to platform customer service for help.

2022-02-28 22:22
Hong Kong China Hong Kong China

Appendix

The customer service replied that they had no idea about the money arriving time and even asked me to deposit again. I didn't receive the money and now worry about the second deposit.

2022-03-01 10:38
Hong Kong China Hong Kong China

Contact Broker

2022-03-01 09:28
Hong Kong China Hong Kong China

Verified

2022-02-28 21:59
Hong Kong China Hong Kong China

Start Mediation

I contact the IC via email and contact the customer service for three times. They ask me to deposit again?

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