Deposit does not arrive for 5 days. Inquiry number 3445. It is the first time that I encounter a platform which the deposit cannot arrive for five days. The customer service does not solve any problems and it takes more than 12 hours to queue up for a service staff every time. All I got is perfunctory and the payer is inquiring. I provide the transfer record. Three of my friends and me are all deposit over a million and we are treated like this somehow. -IC-Rights Protection Center-WikiFX

Safeguarding Rights Detail -

RIGUANG、QINGCHENG

2022-02-28 21:31

China

Deposit does not arrive for 5 days. Inquiry number 3445. It is the first time that I encounter a platform which the deposit cannot arrive for five days. The customer service does not solve any problems and it takes more than 12 hours to queue up for a service staff every time. All I got is perfunctory and the payer is inquiring. I provide the transfer record. Three of my friends and me are all deposit over a million and we are treated like this somehow.

[Mediating Parties]

[Issue]

Others

[Requirement]

2020031827311524118

[Settlement Amount]

¥53,526(CNY)

[Time]

37 day 16 hour

WikiFX Mediation CenterAutomatic completion after timeout

2022-04-07 14:12

Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

ICReply

2022-03-08 14:06

Australia

Please contact platform customer service for help.

WikiFX Overseas Customer ServiceContact Broker

2022-03-01 12:17

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2022-03-01 09:29

Hong Kong China

Verified

RIGUANG、QINGCHENGStart Mediation

2022-02-28 21:31

Hong Kong China

Start Mediation

Deposit does not arrive for 5 days. The principle is disappeared. It takes more than 12 hours to queue up for a customer service staff every time, but does not solve anything. In other words, this platform has serious risk that the deposit cannot arrive.

Statement：

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

Regulated

Company name：Raw Trading Ltd

Score

9.29

15-20 yearsRegulated in AustraliaRegulated in CyprusRegulated in Seychelles

Score

9.29

Unable to deposit and cause liquidation, and do not compensate

China 2022-03-27 17:44

Deposit at IC has not arrived for five days

China 2022-04-07 14:12