2023-02-12 10:54
China
The slippage is serious every time, and the platform shirks the blame and does not pay compensation
[Mediating Parties]
XM XM
[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥3,276(CNY)

[Time]

1286 day 3 hour

2026-08-21 14:33
Hong Kong China Hong Kong China

This content involves sensitive information, so it's hidden by WikiFX

This content involves sensitive information, so it's hidden by WikiFX

This content involves sensitive information, so it's hidden by WikiFX

This content involves sensitive information, so it's hidden by WikiFX

2023-02-17 08:49
Cyprus

Reply

尊敬的客户,您好 首先感谢您选择XM和对我们的支持! 关于您账户61******的投诉,经详细核实平台分别于2023年1月18日,1月24日及2月7日多次邮件回复说明,且也已电话联系沟通,麻烦您以邮件和电话回复内容为准,谢谢。 最后,再次感谢您对XM的理解和支持! 致谢

2023-02-13 08:45
Hong Kong China Hong Kong China

Reply

请您提供正确的姓名

2023-02-13 10:15
Hong Kong China Hong Kong China

Contact Broker

2023-02-13 08:40
Hong Kong China Hong Kong China

Verified

2023-02-12 10:54
Hong Kong China Hong Kong China

Start Mediation

Claim compensation for slippage losses, and the platform will return my hard-earned money? , This time I can’t bear it anymore, the moving stop loss and profit stop is invalid, and there is no response to manual closing. I didn’t expect the platform’s reputation to be so bad. It’s not that the transaction was interrupted overnight, and the market opened gapped the next day. It’s a prevarication, and now I don’t even reply to emails.

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations