FX2362845110Start Mediation

2026-05-04 20:40

Hong Kong China

Start Mediation

➢ Involved Platform: Exness ➢ Original Official Website: https://www.ex-markets.com ➢ Involved Account Number: 19329837 ➢ Server of Involved Account: Exness-Real9 ➢ Visitor Password of Involved Account: Cc8888 ➢ Exness Official Designated Contact Email: support@exness.com Detailed Description Below: Because Exness's MT4 platform does not allow setting stop loss or take profit, and does not allow closing positions, it caused this account to be liquidated during trading on April 26, 2026. I. Specific Process: ❶ Starting from 5:55 Beijing Time on April 26, 2026, I attempted to set a stop loss at 77635 for my held BTC short positions. For several consecutive hours, your platform's MT4 consistently displayed \"Quote Closed,\" showing a clear malicious intent to not allow setting stop loss or take profit!!! This state persisted until after 13:14 Beijing Time when the liquidation ended. ❷ At 12:51 Beijing Time, after the BTC price broke above 77635, and due to the previous inability to set a stop loss, fearing liquidation, I attempted continuous, uninterrupted closing operations for each held short position. The MT4 software consistently popped up displaying \"Quote Closed"! Showing a clear malicious intent to not allow closing positions!!! This state persisted until after 13:14 Beijing Time when the liquidation ended. ⓵ Is this not a malicious act that only allows you to open positions, then waits for you to be liquidated? ⓶ Is this normal platform behavior? III. Filing Related Materials ❶ Involved Trading Account Number: 19329837 Total Amount of Funds Involved in the Account: 717.23 USD ❷ Involved Trading Order Numbers: 201452337, 201452582, 201452446, 201452457, 201453335 ❹ Complete Email Used to Register This Account: cuizhuhua8218@163.com Requesting Tianyan to expose this to warn the public.