AUS GLOBALReply

2025-09-28 13:45

Australia

Reply

Due to violations of Part B-8-(c) of the Client Agreement by trades in trading account 6915132: (c) Exploiting correlations between the OTC market and other related markets through trading orders for improper gains. To uphold the integrity of our policies and ensure a fair competitive environment for all clients, in accordance with Part A-7 of the Client Agreement: AUS GLOBAL reserves the right, at its sole discretion, to restrict the net exposure or Leverage in your account at any given time, whether for long or short positions. When net exposure limits are reached or irregular trading orders are identified, AUS GLOBAL may refuse to open new orders and, at its discretion, close orders exceeding net exposure limits or those involved in irregular trading. In this regard, AUS GLOBAL holds the final authority in interpreting the agreement and may take any action deemed necessary regarding irregular orders, including but not limited to deducting profits, adjusting Leverage, or imposing stricter measures such as account freezing.

FX2688341520Supplemental Materials

2025-09-22 20:50

Hong Kong China

Supplemental Materials

The Broker account could not be found, so I have filled in my own trading account number 6915132.

FX2688341520Supplemental Materials

2025-09-22 20:43

Hong Kong China

Supplemental Materials

The mediation amount mentioned is 110,000 Chinese Yuan, which approximately corresponds to a floating profit of 20,000 USD, not 110,000 USD.

FX2688341520Start Mediation

2025-09-22 20:24

Hong Kong China

Start Mediation

Before being maliciously forced to close my positions by AUS GLOBAL (hereinafter referred to as AUS), my balance was slightly over $4,000, floating profit slightly over $20,000, with 6 lots of spot gold at 0.1 lot each, 2 lots of copper futures at 0.1 lot each, and available margin ratio over 7000%. Trading time: 2025-09-16 15:18 (Beijing time +8 hours). Without any warning or reminder, my trading account was forcibly closed on all positions, and at extremely low levels not reached on the chart. Within minutes, I received an email from AUS stating that I had violated two vague clauses, without providing any factual basis for the specific violation, merely a few lines of highly ambiguous wording that concluded I had violated the rules and forced the malicious liquidation at an extremely low price. The details can be clearly seen from the attached chart screenshots. After explaining the specific clauses, the email mentioned two points, which the platform actually failed to fulfill: 1. AUS's original text stated: "Held orders have been forcibly closed at real-time prices.\" In reality, the liquidation price was so low that it was shameless, as can be seen from the screenshots. 2. AUS's original text stated: \"The account is permanently banned from trading functions and other services (including transfers, account opening, etc.), with only withdrawal permission retained." However, my bank channel was deleted and could not be added, leaving only the cryptocurrency channel. While I was refreshing various pages in the AUS backend, the bank withdrawal channel suddenly appeared again. I immediately applied to withdraw the vast majority of funds via the bank channel, and a small portion had been applied a few minutes earlier via the cryptocurrency channel. After the withdrawal operations were completed, until the account was closed, the bank withdrawal channel no longer appeared and could not be added. During the withdrawal application phase, I collected various evidence: account content, historical trading records, email information, etc. Around noon Beijing time on 2025-09-17, the small amount withdrawn via the cryptocurrency channel arrived first. About two hours later, the majority of funds arrived in my bank account. Subsequently, I sent the prepared MT4 historical account screenshots, email annotation screenshots, and a complaint email to AUS. Within seconds, the most outrageous thing happened: while I was still browsing my AUS backend account, the page suddenly jumped to the login page and I could no longer log in. If the process had been reversed—immediately sending a complaint email before the funds had arrived, regardless of whether they would arrive—it would be unknown whether even the existing funds could have been received. Considering the platform's previous series of actions, the consequences would be predictable. It should be noted that throughout, I have maintained reservations and an open attitude. Perhaps I truly engaged in improper operations without realizing it. If so, the platform should present actual factual evidence of the violation, and I would accept the penalty willingly, thereby reducing future trading risks. However, the most ironic thing is that after proactively communicating with the platform through multiple channels, the platform itself is the unprincipled violator, without any factual basis or new explanations, merely repeating those two vague clauses. (Next, due to word count limitations, this is mainly to encourage myself and remind everyone to be careful.)