AUS GLOBALReply

2025-09-26 10:54

Australia

Reply

Regarding the order issue for account 6527325, we operate on a bank-style straight-through processing (STP) pricing model. During periods of high market volatility or at market open/close, liquidity may be insufficient. As a result, for market orders, the actual execution price may differ from the requested price. We cannot guarantee that the actual execution price will match the requested price at the time of order placement or closure. After verification by our technical department, the client's order was processed correctly. We have already addressed this order issue through our ticketing system.

FX1408710640Start Mediation

2025-05-09 13:01

Hong Kong China

Start Mediation

On the eve of the May 5th non-farm payrolls, I placed several short orders for silver spot around 32.40 in the evening. When I manually closed the positions around 32.20, severe slippage occurred, causing the originally profitable orders to be closed around 32.93, with the highest point closed around 33.20. The highest point on May 5th was only around 32.50. Such slippage directly caused my funds to lose over $5,000 in a short time. Therefore, I request compensation from the Auhui platform.