FX1554526982
Severe Slippage
compensation
¥1,833(CNY)
35 day 23 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
TMGMReply
Reply
Dear Valued Customer, Thank you for your message. Upon checking our records, we confirm that an explanation regarding this order was provided on 25/09/18. The relevant situation is currently under further investigation. If you have any additional questions, please feel free to contact the TMGM official support team at support@tmgm.com. Thank you for your understanding and continued support. We are always here to assist you.
FX1554526982Appendix
Hong Kong ChinaAppendix
The account manager insulted me and blocked my messages, did not refund the promised commission to the account, and failed to disclose the heavy slippage.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
FX1554526982Start Mediation
Hong Kong ChinaStart Mediation
The client manager had a very bad attitude and even swore at the client. The preset stop loss and pending order slippage were extremely severe, causing the loss to expand by 45 times and directly resulting in a margin call. When the client manager registered and operated, they did not inform the client about such significant slippage. The normal slippage spread was only one forty-fifth of that. The client manager swore and refused to accept messages.
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