MitradeReply

2025-06-27 13:41

Australia

Reply

Dear Valued Client, thank you for reaching out to the Mitrade Customer Service team. Regarding your concern about the withdrawal amount not being credited, we have reviewed the case. After verification, we currently do not have the complete bank documentation required to confirm the status of your withdrawal, and thus we are unable to determine whether the funds have been successfully deposited. To expedite the verification process, kindly provide the following documents: Bank statement of the card used for the withdrawal (covering the relevant period) so we can cross-check it with our transaction records. If the card has been closed, please provide either a supporting document from the bank confirming the closure, or new card details (e.g., a bank letter showing card replacement) to help us trace the fund transfer. Please understand that, in compliance with regulatory requirements and to ensure fund security, we cannot process claims of failed deposits based solely on verbal confirmation. Once we receive the requested documents, we will promptly verify the transaction status and, if necessary, escalate the matter with the payment provider. We appreciate your cooperation and understanding. Should you need assistance while preparing the documents, please feel free to contact us. Best regards, Mitrade Customer Service Team.

sunny HuangStart Mediation

2025-06-24 00:46

Taiwan, China

Start Mediation

Already reported to customer service 2 times Gave the required data Bank card 💳 replacement unable to provide data Can't you find the fund transaction data?