2025-04-15 01:16
China
Compensation for stop loss and take profit not meeting requirements
[Mediating Parties]
Exness Exness
[Issue]

Others

[Requirement]

compensation

[Settlement Amount]

¥13,409(CNY)

[Time]

8 day 18 hour

2025-04-23 19:38
Hong Kong China Hong Kong China

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2025-04-15 15:52
Hong Kong China Hong Kong China

Contact Broker

2025-04-15 13:53
Hong Kong China Hong Kong China

Verified

2025-04-15 01:16
Hong Kong China Hong Kong China

Start Mediation

Trading account: 85261729, at 22:08 Beijing time on April 14, the Exness MT4 server suddenly stopped moving, and then the platform also could not log in at the same time. I tried the network at that time, my network was normal, and other platforms could be logged in. I opened short orders for gold: 3204.795 and 3206.186, both with 1.01 lots. Stop loss prices were both: 3206.186. Take profit prices were both: 3196.580. Order numbers: 101665997 and 101665902. The price clearly hit the take profit price.

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