XMReply

2024-11-28 16:55

Cyprus

Reply

Dear Valued Customer, Thank you for choosing XM and for your support! Regarding your complaint about account 63626704, we have promptly conducted feedback and verification. After careful communication and confirmation with the relevant departments, we regret to inform you that we are unable to change the decision regarding your account issues. Your account can still be used for trading normally; however, we kindly ask you to refer to the important notification email sent on November 22, 2024, for information related to bonuses. Once again, we appreciate your understanding and support for XM! If you have any questions, please feel free to contact us by visiting the XM official website at https://www.xmcnmarket.net/cn/ and clicking the blue question mark icon in the lower right corner to reach customer service. XM provides 24/5 online customer support, and we are more than happy to assist you. Thank you!

FX7109184986Start Mediation

2024-11-22 18:17

Hong Kong China

Start Mediation

Because the XM platform had a bonus activity, I came to this platform to trade, just to strengthen the risk tolerance of my account. When I was losing money in the early stage, the platform said nothing. But after I started copy trading and earning profits, I found that the platform suddenly canceled my bonus and falsely accused me of arbitrage trading. However, I completely do not recognize the account they claimed I traded arbitrage with. It is not ruled out that the platform fabricated evidence to frame me just because I made money on their platform. Everyone must be careful when choosing a platform.