2024-10-21 16:19
China
Deposit not credited after long delay
[Mediating Parties]
XM XM
[Issue]

Unable to Withdraw

[Requirement]

compensation

[Settlement Amount]

¥13,422(CNY)

[Time]

30 day 21 hour

2024-11-21 13:52
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2024-10-22 13:47
Cyprus

Reply

Please provide the correct trading account.

2024-10-21 16:24
Hong Kong China Hong Kong China

Appendix

2,000 CNY

2024-10-22 16:15
Hong Kong China Hong Kong China

Contact Broker

2024-10-22 13:47
Hong Kong China Hong Kong China

Verified

2024-10-21 16:19
Hong Kong China Hong Kong China

Start Mediation

Contact customer service, customer service responded that they are waiting for relevant departments to verify. It has been an hour since I deposited funds, but the funds have not arrived. The problem handling is too slow. I hope the responsible person handles it promptly and quickly, okay? Such a big platform has such a trivial problem and still can't solve it.

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations