XMReply

2024-10-15 13:55

United Kingdom

Reply

Dear customer, first of all, thank you for choosing XM and for your trust in us! Your XM MT4/MT5 account number is: 29028911. We have conducted an in-depth investigation regarding your complaint and would like to provide you with the following response: Regarding your deposit issue, after you provided the relevant deposit information, our customer service team promptly followed up with the relevant department for verification. During this time, customer service has been continuously monitoring your deposit issue. Upon checking, we confirm that your deposit has been credited to your account. XM would like to remind you that UnionPay deposits may not be credited instantly due to bank processing factors. To avoid any delays caused by banking issues, our platform also offers alternative deposit methods such as e-wallets and cryptocurrencies for your reference. Additionally, making urgent deposits for margin calls is a risky undertaking, and trading with high leverage carries significant risks. Please keep an eye on the changes in your positions. If possible, we also recommend that you deposit some spare funds into your same-name account, which can be transferred internally when needed. The minimum transfer amount within same-name accounts is $5, and transfers are processed instantly. Finally, thank you again for your understanding and support of XM! If you have any questions, please feel free to contact us by visiting the XM official website at https://www.xmmarketcn.com/cn/ and clicking on the green question mark icon in the lower right corner to reach customer support. XM provides 24/5 online customer support, and we are more than happy to assist you. Thank you.

RUIRUI11927Start Mediation

2024-10-11 10:04

Hong Kong China

Start Mediation

入金就是不到账，也不去核实，一直说给后台反应，就是不到账