2024-10-04 17:24
Taiwan, China Taiwan, China
I applied for withdrawal on 7/31, not only was I unable to withdraw, but they also used illegal trading to eliminate the remaining balance.
[Mediating Parties]
CWG Markets CWG Markets
[Issue]

Unable to Withdraw

[Requirement]

compensation

[Settlement Amount]

¥232,003(CNY)

[Time]

40 day 17 hour

2024-11-14 10:52
Hong Kong China Hong Kong China

30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.

2024-10-15 10:51
United Kingdom

Reply

Dear customer, your account 66767816 engaged in unauthorized trading by using an interest-free account for cross-platform hedging and arbitrage. The details have already been explained.

2024-10-08 14:14
Hong Kong China Hong Kong China

Contact Broker

2024-10-08 11:59
Hong Kong China Hong Kong China

Verified

2024-10-04 17:24
Taiwan, China Taiwan, China

Start Mediation

I deposited $100,000 on June 21 and started trading. Withdrawals were fine when I had profits. But on July 31, when I wanted to apply for another withdrawal, they wouldn't allow it. I called the relevant personnel, but they kept making excuses. It wasn't until September 23 that CWG's trading department wrote to me, saying that I had 'violated trading rules,' without any evidence, and then removed the 34,579.43 amount in my MT4 account without any reason. I've been trading forex margin for a long time, and this is the first time I've encountered a platform that can just say 'violation of trading rules' and then transfer your money away. Because I need to send a protest letter to the UK, which takes 8 weeks before I can file a complaint, I want to warn CWG's clients: Be especially careful with this platform—extremely, extremely careful. PS: The photos I provide are all screenshots from my own backend. I blurred my name and personal information to avoid retaliation from the platform, and I deleted all my other data.

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations