Mike Lee
Taiwan, ChinaSevere Slippage
compensation
¥1,996(CNY)
42 day 17 hour
WikiFX Mediation CenterAutomatic completion after timeout
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
MitradeReply
Reply
We have checked the trading history of that user. The main losses occurred on August 23rd due to significant fluctuations in gold prices that evening. We reviewed the user's liquidated orders and compared them with the market quotes from competitors on that day, and found no significant discrepancies that would indicate slippage leading to losses. During that period, our quotes were continuous. The user’s sell order was liquidated before the market reached its highest price. Looking at the hourly chart from 10 PM on the 23rd to 2 AM on the 24th, there were substantial fluctuations in gold prices. The user did not set a stop-loss; they only set a take-profit.
Mike LeeAppendix
Taiwan, ChinaAppendix
On August 23rd, the slippage was abnormal, which caused my position to be forcefully closed! I am requesting compensation of 3,000 USD, which is the correct amount of my loss.
WikiFX Overseas Customer ServiceContact Broker
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
Hong Kong ChinaVerified
Mike LeeStart Mediation
Taiwan, ChinaStart Mediation
Same as above! Resulted in forced liquidation, loss of $37,000♈
Statement：
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
