INFINOXReply

2025-05-08 13:49

United Kingdom

Reply

All your orders have been successfully opened and closed, and the system executed them according to standard procedures. We have identified no server-related technical issues or pricing discrepancies with the XAUUSD+ and GOLDFT+ instruments. While both XAUUSD+ and GOLDFT+ support hedging, they are distinct products. Spreads fluctuate based on real-time liquidity conditions. The market opening period (typically 22:00–01:00 server time) often sees lower liquidity. Additionally, during high-volatility events—such as major news releases—spreads may widen beyond normal levels. Slippage may occur if prices move rapidly or fail to match requested levels. Orders may fail to open if no matching price is available. A Margin Call is triggered when your account’s margin level falls below 50%. Stop-Out (forced liquidation) occurs if the margin level drops below 20%. As a broker, INFINOX ensures every order is transmitted to the market. However, order execution outcomes are determined by market conditions and are beyond any broker’s control. Spreads vary dynamically with liquidity. For further clarification, please contact our Customer Support Team.

FX1037327612Start Mediation

2025-04-30 13:25

Hong Kong China

Start Mediation

On April 3, my account simultaneously opened two lots of gold spot short positions and two lots of gold futures long positions, putting the account in a locked state. On April 7, at platform time 01:06:01, through indicator retracement, I saw that the spread between spot gold and futures was -6, and the futures price was 3025.21. According to the prices at that time, my account would not trigger a forced liquidation. However, the platform maliciously modified the quotes, causing my futures orders to be liquidated at the forced liquidation price of 2019.93, resulting in the entire account being blown up. Later, when I contacted platform customer service to report the situation, the platform kept stalling and gave perfunctory responses.