Score

6.55 /10
Average

INFINOX

United Kingdom

15-20 years

Regulated in United Kingdom

Institution Forex License

High potential risk

Offshore Regulated

AAA
A

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Comparison

Quantity 49

Exposure

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Website

Score

Regulatory Index6.54

Business Index8.66

Risk Management Index0.00

Software Index9.99

License Index6.54

The WikiFX Score of this broker is reduced because of too many complaints!
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Website

Licenses

VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core

1G

40G

open now

Regulatory disclosure

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Warning

ID BAPPEBTI
2023-04-20
Blocking 218 Website Domains, CoFTRA Reminds Investment Risks in Illegal Entities
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Danger

ID BAPPEBTI
2022-09-20
Bappebti Blocks 760 Website Domains, Reminds of the Risk of Transactions in Unlicensed PBK Entities
INFINOX
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Danger

ID BAPPEBTI
2022-02-02
Ministry of Trade Blocks 1,222 Illegal Commodity Futures Trading Websites
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Broker Information

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WikiFX Risk Alerts 4
Previous Detection : 2024-09-28
  • The number of the complaints received by WikiFX have reached 40 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
  • The Bahamas SCB regulation with license number: SIA F-188 is an offshore regulation. Please be aware of the risk!

WikiFX Verification

INFINOX · Benchmark
Average transaction speed(ms)
229.6 Perfect
The highest transaction speed(ms)
71 Great
The highest speed of opening positions(ms)
77 Great
The highest speed of closing position(ms)
71 Great
The lowest speed of opening positions(ms)
1985 Poor
The lowest speed of closing position(ms)
1765
Ranking: 14 / 132
Test user 427
Transactions 3,297
Ocuppied margin $1,991,346 USD
Data Source WikiFX Data provide
Updated: 2024-09-27 01:09:00
Pyramid scheme complaint
Expose
Others

Unable to open position

On March 29, 2022, it shows that the transaction is disabled. I can't place an order. The customer service WeChat does not reply. I don't know if I have run away. The last order was made on April 19, 2021. The account still has about 500 dollars. Lets see if it can be withdrawn

2022-03-30 09:32
Scam

They scammed me for the amount of USD 12500

 am writing to file my complaint against the financial fraud/scam by company registered as infinox despite trying to contact company from last 1 year company is still not ready to release my payment of USD 12,500.INFINOX is a trademark belonging to INFINOX Capital Ltd, a registered company in the United Kingdom under company number 06854853.INFINOX Capital Ltd is authorised and regulated by the Financial Conduct Authority under Registration Number 501057.Detail of my complaintI have been trying to contact the company from last 1 year regarding my payment of USD 12500, which company has not paid, company has not provided any terms of violation and contract where I didnt comply to agreement and stopped my payment and terminated the contract, as regulator and investigating department I am requesting your authority to intervene and force the company INFINOX Capital Ltd  to pay the full amount and further requesting your attention to avoid the company to do this in future with other partners, your attention shall be highly appreciated, screenshots are attached for your reference of the earning.Screenshot of the manager communication is also attached which clearly mention that I have to give them more business to get my payment cleared, if there was anything wrong with my traffic/clients why the manager was asking for more business to get my payment cleared, you are requested to investigate the matter and enforce the company to pay.

2023-09-13 16:07
    Sources
    INFINOX · Company summary
    Company NameINFINOX
    Registered United Kingdom
    Regulation StatusFCA, SCB
    Year(s) of Incorporation10-15 years
    Market InstrumentsCurrency pairs, stocks, raw materials, precious metals, energies, indices…
    Minimum Deposit£50
    Maximum Leverage1:30 (1:400 leverage is only available to professional clients.)
    Minimum SpreadFrom 0.2 pips
    Trading PlatformMetaTrader5, MetaTrader4
    Deposit and Withdrawal MethodsDebit or credit cards, digital wallets and bank transfers
    Customer ServiceEmail/phone number/address/ live chat/ social media
    Fraud ComplaintsYes

    INFINOX Information

    INFINOX is an online broker founded in 2009 in London, UK. The company offers a variety of financial instruments, including currency pairs, stocks, commodities, indices, and futures. INFINOX also offers two types of accounts, STP and ECN, and a number of educational resources to help its clients improve their trading skills. The company is regulated by the UK Financial Conduct Authority (FCA) and has a 24/5 customer support team.

    Overview of INFINOX

    Regulatory Status

    INFINOX is regulated by two major authorities. When choosing brokers to trade with, a broker with restrict regulatory licences is necessary to consider:

    • Financial Conduct Authority (FCA) United Kingdom:
      • Status: Regulated
      • Type: Institution Forex License
      • License Number: 501057

        INFINOX holds an Institutional Forex License from the FCA, one of the most respected financial regulatory bodies globally, which oversees the integrity and reliability of its operations within the UK.

    Securities Commission of The Bahamas (SCB):

      1. Status: Offshore Regulatory
      2. Type: Bahamas Retail Forex License
      3. License Number: SIA F-188
      4. Additionally, INFINOX is regulated by the SCB, providing it with an offshore regulatory framework for retail forex trading. This allows INFINOX to offer services under the regulatory standards set by the Bahamas.
    Regulatory Status
    Regulatory Status

    Pros and Cons of INFINOX

    ProsCons
    Diverse financial instruments across multiple asset classesHigher EURUSD spread compared to other brokers
    Access to MetaTrader 4 and MetaTrader 5 platformsUndisclosed minimum deposit requirement
    Multiple account types tailored for various tradersECN accounts incur trading fees
    Comprehensive educational resources
    Responsive customer support via multiple channels
    Flexible funding options
    Regulated by the FCS and SCB(offshore regulated)

    Market Instruments

    INFINOX provides traders with access to a diverse array of over 900 financial instruments, enabling trading across multiple asset classes including forex, indices, commodities, bonds, futures (CFD), and cryptocurrencies (CFD). This extensive selection allows traders to explore a wide range of markets and capitalize on various trading opportunities each trading day.

    The platform's broad offering enables clients to diversify their investment portfolios, potentially reducing risk by spreading exposure across different types of assets. Additionally, INFINOX facilitates global market access, allowing traders to seize opportunities in various international markets.

    Market Instruments

    Spreads and Commissions to trade with INFINOX

    INFINOX claims that they provide competitive spreads on the market. INFINOX does not charge fees for deposits or withdrawals, which can be beneficial for traders who trade frequently. In addition, clients have the option to trade micro lots, allowing them greater control over their risk exposure. Although it is important to note that INFINOX charges an inactivity fee if the account remains without operations for more than 180 days. Overnight swaps can be higher than other brokers, which can affect those traders who hold positions open for long periods of time.

    Spreads and Commissions to trade with INFINOX
    Spreads and Commissions to trade with INFINOX

    Trading Accounts Review

    INFINOX offers its clients two account types, STP and ECN, which differ in spreads and commissions. The STP account is commission free, but has higher spreads that start at 0.9 pips. On the other hand, the ECN account has lower spreads, which start at 0.2 pips, but commissions start at $3.00. Both accounts have a minimum lot size of 0.01 and options of different base currencies. However, the minimum deposit required to open an account is not disclosed.

    Spreads and Commissions to trade with INFINOX

    Trading Platform

    INFINOX offers its clients the ability to trade on the MetaTrader4 and MetaTrader5 trading platforms. MetaTrader4 is a widely used trading platform that is well known to most of the traders, while MetaTrader5 is a more advanced platform that offers more tools and features than MetaTrader4. Both platforms offer a wide range of technical analysis tools and allow traders to customize their trading experience. INFINOX offers support for both platforms, allowing traders to choose the platform that best suits their needs.

    However, MetaTrader5 has not yet reached the same popularity as MetaTrader4, which means that there are fewer resources available online to learn how to use it.

    Trading Platform
    Trading Platform

    Maximum Leverage

    INFINOX provides leverage options that enhance the potential and impact of your trades across various financial instruments. Leverage allows traders to control a larger position than their initial capital by using a fraction of the trade's full value as a margin deposit. This can significantly amplify both gains and losses, making it a powerful but risky tool.

    Here are the leverage ratios offered by INFINOX for different instruments, with the maximum leverage up to 1:1000:

    • Forex: 1:1000
    • Indices: 1:1000
    • Commodities: 1:20
    • Futures: 1:1000
    • Crypto: 1:50
    • Bonds: 1:100
    Maximum Leverage

    Trading Platforms and Tools

    INFINOX offers a robust Virtual Private Server (VPS) service in partnership with 4XSolutions, designed to optimize connectivity and performance for clients and their Expert Advisors (EAs). This VPS infrastructure ensures low latency and cross-connectivity by being directly connected to INFINOX's trading servers. Additionally, it provides world-class security and protection, backed by 24-hour support to address any issues promptly.

    Moreover, INFINOX enhances trading capabilities through its MT4 and MT5 platforms, which are not just powerful trading platforms but also hubs for a variety of trading tools and functions. Users can access trading signals, indicators, and communities directly from the platform or via the MetaQuotes websites. These platforms also support custom modifications, allowing traders to tailor their trading environment to their specific needs. This combination of reliable VPS service and versatile trading platforms makes INFINOX a comprehensive choice for serious traders looking for effective trading solutions.

    Trading Platforms and Tools

    Deposit and Withdrawal

    INFINOX offers a range of deposit and withdrawal methods including debit or credit cards, digital wallets, and bank transfers, while excluding cash, cheques, American Express, or Diners cards. The platform requires a minimum deposit of 50 GBP or its equivalent in other currencies. There is no upper limit on the amount you can deposit for verified accounts, though unverified accounts have a cap of 2,000 USD or equivalent.

    For withdrawals, funds must be returned via the same method used for deposits up to the deposited amount; profits can be withdrawn using any preferred method.

    However, withdrawals are contingent on successful verification of the trader's identity and address. This system ensures that financial transactions are secure and comply with regulatory standards, facilitating efficient

    INFINOX Customer Service

    INFINOX offers good customer service through various communication channels, including email, telephone and social networks. Their support team is available 24/5 and they also have an FAQ section for quick answers to common queries. However, they do not offer multi-language support and there is no 24/7 live support. Also, there is no specified maximum response time for queries, which could be a disadvantage for customers who need immediate assistance. In general, INFINOX offers satisfactory customer service with a good level of availability and various communication channels.

    INFINOX Customer Service

    Conclusion

    In conclusion, INFINOX is a Forex and CFD broker that offers its clients a wide variety of trading instruments, popular trading platforms, educational resources, and accessible customer service. Its pricing model varies depending on the type of account chosen, and its offer of competitive spreads and no commission on STP accounts may be attractive to some traders.

    However, the spreads can be higher compared to other brokers and the impact on trading costs must be taken into account. Also, the lack of transparency in some aspects, such as minimum deposit and margin requirements, can be a drawback for some clients.

    FAQs about INFINOX

    • What is the minimum deposit required to open an account at INFINOX?
    • The minimum deposit is 50 GBP or the equivalent in the base currency of the account.
    • What account types are available at INFINOX?
    • There are two account types available: STP and ECN. The STP account is commission free, but the spreads start at 0.9 pips. The ECN account has lower spreads, starting at 0.2 pips, but has commissions starting at $3.00.
    • What deposit and withdrawal methods are accepted at INFINOX?
    • Deposits are accepted by debit or credit card, digital wallets and bank transfers. Withdrawals can be made by the same methods.
    • What is the maximum leverage offered by INFINOX?
    • The maximum leverage offered is 1:30.
    • What is the email address and phone number for INFINOX customer service?
    • The email is support@infinox.co.uk and the phone number is +44 (0) 208 158 6060.

    News

    NewsINFINOX Celebrates 15 Years as a Global CFD and FX Leader

    INFINOX celebrates 15 years of success as a global leader in CFD and Forex trading, expanding its reach and empowering traders through innovative multi-asset platforms.

    WikiFX
    2024-09-24 10:55
    INFINOX Celebrates 15 Years as a Global CFD and FX Leader

    NewsINFINOX Leads the Financial Sector with Green Initiatives

    Global trading platform INFINOX goes paperless and collaborates on a tree-planting initiative to promote sustainability.

    WikiFX
    2024-05-10 15:44
    INFINOX Leads the Financial Sector with Green Initiatives

    NewsINFINOX Becomes Official CFD Global Trading Partner of BWT Alpine F1 Team

    INFINOX partners with BWT Alpine F1 and Alpine Endurance Teams, celebrating its 15th anniversary with a strategic alliance for global CFD trading, starting at the 2024 Bahrain Grand Prix.

    WikiFX
    2024-03-01 18:04
    INFINOX Becomes Official CFD Global Trading Partner of BWT Alpine F1 Team

    NewsINFINOX: Legit or Scam?

    INFINOX is an online broker founded in 2009 in London, UK. The company offers a variety of financial instruments, including currency pairs, stocks, commodities, indices, and futures.

    WikiFX
    2023-12-05 12:46
    INFINOX: Legit or Scam?

    User Reviews

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    Yoxihui
    more than one year
    Its confusing because they tell me that I could not recover my account but 5 min later I received an email from the same account only with another password
    Its confusing because they tell me that I could not recover my account but 5 min later I received an email from the same account only with another password
    Translate to English
    2024-08-26 15:51
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    FX4158298124
    0-3months
    [한국어]단기 스케일링 과정에서 불가피한 액화가 발생하였습니다청산 후 리베이트를 인출하려고 했습니다출금이 거부된 후 출금 신청을 차단했습니다그리고 블랙리스트에 올라 있습니다INFINOX에 메일을 보냈지만, 조사 중이라는 이유만으로 진전이 없습니다1. 당신은 왜 돈을 인출하기를 거부합니까2. 어떤 수사가 진행되고 있습니까3. 조사는 어떻게 되고 있습니까4. 왜 사건이라고 합니까5. 블랙리스트에 올라 문제를 해결하고 다시 철회를 요청하라고 했습니다문제가 무엇인지, 어떻게 진행되어야 하는지에 대한 설명이 없습니다많은 질문에 답하
    [한국어]단기 스케일링 과정에서 불가피한 액화가 발생하였습니다청산 후 리베이트를 인출하려고 했습니다출금이 거부된 후 출금 신청을 차단했습니다그리고 블랙리스트에 올라 있습니다INFINOX에 메일을 보냈지만, 조사 중이라는 이유만으로 진전이 없습니다1. 당신은 왜 돈을 인출하기를 거부합니까2. 어떤 수사가 진행되고 있습니까3. 조사는 어떻게 되고 있습니까4. 왜 사건이라고 합니까5. 블랙리스트에 올라 문제를 해결하고 다시 철회를 요청하라고 했습니다문제가 무엇인지, 어떻게 진행되어야 하는지에 대한 설명이 없습니다많은 질문에 답하
    Translate to English
    2024-07-22 17:21
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