FENGYIYANGDENANZI1
2025-04-14 22:24
China
Platform crash, trading platform does not quote, back office account cannot log in either, unable to contact customer service.
[Mediating Parties] 
Exness
[Issue]
Others
[Requirement]
compensation
[Settlement Amount]
¥670(CNY)
[Time]
31 day 15 hour
WikiFX Mediation CenterAutomatic completion after timeout
2025-05-16 14:01 
Hong Kong China
Hong Kong China30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
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WikiFX Overseas Customer ServiceContact Broker
2025-04-15 16:49 Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2025-04-15 13:56 Hong Kong China
Hong Kong ChinaVerified
FENGYIYANGDENANZI1Start Mediation
2025-04-14 22:24 Hong Kong China
Hong Kong ChinaStart Mediation
Everything can't log in, and there's no way to contact customer service. Such a helpless feeling.
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