FP MarketsReply

2024-07-12 14:13

Seychelles

Reply

The relevant department has already sent an email with an explanation and a solution. If you have any further questions, please contact your account manager or email us.

FX3492650099Supplemental Materials

2024-07-10 11:12

Hong Kong China

Supplemental Materials

The platform claims that the quotes from the data provider differ, stating that the Bitcoin price exceeded 58,250 even though it has not reached that level. The quote above 58,250 is something you set yourself. The objective fact is that Bitcoin did not go above that price. Is it reasonable for you to set the price above this level? You should address this issue with your data provider regarding the erroneous pricing, rather than expecting me to accept a situation that cannot be changed and only leads to my losses. Your unjustified increase in price triggered my losses and affected my subsequent profits. Please check whether the prices provided by your data provider are accurate and reasonable. Since yesterday, I have sent you messages without receiving any response or resolution to the issue. Your lack of action and response is hard to understand. While I understand the difficulties you face in communicating with the data provider, can you understand my feelings of being stopped out without any justification?

FX3492650099Start Mediation

2024-07-10 10:55

Hong Kong China

Start Mediation

On July 8, 2024, I made three short orders for Bitcoin, and the stop loss price was 58250. It was stopped for no reason, but the price did not reach this. I saw the major platforms and Jin10 and Wall Street websites, and the price did not reach 58250. So how did my order trigger the stop loss? First of all, it caused me a loss of about 270+, and the subsequent market also made me lose about 200+. I reported the problem to the customer service, and the customer service replied that despite this, they were willing to compensate 50 for customer satisfaction. What does "despite" mean? Should I bear the loss if there is a problem in your background? I lost more than 5,800 on this platform, and I care about your 50? I have repeatedly asked for evidence that your platform triggered the stop loss for no reason, but you said various reasons for me to recognize my loss. Why don't you check whether Bitcoin has broken through 58250, this objective fact. Why did you stop my order if it didn't break through?