Slippage caused the EA to issue a closing instruction. It was impossible to close the position at this time, and all positions were closed after a few minutes of loss.-IC-Rights Protection Center-WikiFX

Safeguarding Rights Detail -

CHUSHENRUHUA

2024-06-14 16:01

China

Slippage caused the EA to issue a closing instruction. It was impossible to close the position at this time, and all positions were closed after a few minutes of loss.

[Mediating Parties]

[Issue]

Severe Slippage

[Requirement]

compensation

[Settlement Amount]

¥234(CNY)

[Time]

4 day 23 hour

CHUSHENRUHUAUser confirmed it was fixed.

2024-06-19 16:02

Hong Kong China

ICReply

2024-06-19 13:51

Australia

Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the subject of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

WikiFX Overseas Customer ServiceContact Broker

2024-06-17 16:15

Hong Kong China

Contact Broker

WikiFX Mediation CenterVerified

2024-06-17 14:32

Hong Kong China

Verified

CHUSHENRUHUAStart Mediation

2024-06-14 16:01

Hong Kong China

Start Mediation

Slippage caused the EA to issue a closing instruction. It was impossible to close the position at this time, and all positions were closed after a few minutes of loss.

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Regulated

Company name：Raw Trading Ltd

Score

9.29

15-20 yearsRegulated in AustraliaRegulated in CyprusRegulated in Seychelles

Score

9.29

Funds were deducted from my account without any reason.

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